Description: * High school diploma; * Availability for work shifts (including possible night shifts); * Knowledge of operating systems. * Provide courteous and excellent customer service via phone, offering remote user support, analyzing and resolving potential connection issues, as well as guiding customers on correct usage and answering other inquiries; * Accurately and completely register service tickets; * Analyze and forward service tickets to the operational department in specific cases requiring on-site correction; * Forward customer inquiries and requests to the responsible departments. 2511080202181410413