CUSTOMER SUPPORT ATTENDANT

Description

Job Summary: The professional will provide remote customer service and technical support, analyzing and resolving connectivity issues, logging support tickets, and forwarding requests. Key Highlights: 1. Attentive and excellent customer service 2. Remote support and technical issue resolution 3. Opportunity for professional growth within an innovative company We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it is an opportunity to acquire knowledge and grow professionally within a forward-looking company. Our CRM team is expanding—please see more details about this position below. **Responsibilities and Duties** * Provide courteous and excellent service via phone, delivering remote user support, analyzing and resolving potential connectivity issues, and guiding customers on proper usage and answering related questions; * Accurately and completely log support tickets; * Analyze and forward tickets to the operations department for on-site resolution in specific cases; * Route customer inquiries and requests to the respective departments. **Requirements and Qualifications** * Completed high school education; * Flexible availability (including possible night shifts); * Familiarity with operating systems. **Additional Information** #### **Working Hours: Flexible start time at 6:00 AM (to be agreed upon)** #### **We Offer:** * Commission * Performance-Based Bonus Program (PPR) * Medical and Dental Assistance * Meal and Food Allowance * Life Insurance * PAS (VERO Social Support Program) * One paid day off during your birthday month * Corporate University * Totalpass (Discounts on Gyms/Sports) * Daycare Assistance * Assistance for Children with Disabilities * Internet Allowance This position is open to candidates with disabilities (PCDs). At VERO, we value diversity because we believe it is essential to share ideas and diverse perspectives to ensure our customers receive the representation they need! VERO values Privacy and Personal Data Protection. The candidate’s personal data will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, under the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service quality and agile customer support to simplify the world for each individual customer. Today, VERO ranks among the largest broadband providers in Brazil, serving over one million subscribers. Our purpose is to lead the (r)evolution in customer experience—beyond mere connectivity. It is not just about doing more, but about doing better. Our services serve as bridges enabling people to access knowledge, entertainment, and high-quality, high-speed interactions. We know every person has their own world—and we pay close attention to what that world needs. **VERO—As big as your world!**