CUSTOMER SUPPORT ATTENDANT

Description

Job Summary: An opportunity for those seeking challenges and professional growth, focused on customer service for remote support and analysis of connectivity issues. Key Highlights: 1. Ideal opportunity for those who enjoy challenges 2. Professional development within a forward-looking company 3. Values diversity and different perspectives We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for you if you enjoy challenges. More than that, it is an opportunity to acquire knowledge and grow professionally within a company that looks to the future. Our CRM team is expanding—see more details about this position below. **Responsibilities and Duties** * Provide courteous and excellent service via telephone, delivering remote support to users by analyzing and resolving potential connectivity issues, as well as guiding customers on proper usage and answering related questions; * Accurately and completely register service tickets; * Analyze and forward service tickets to the operations department in specific cases requiring on-site correction; Forward customer inquiries and requests to the respective departments. * **Requirements and Qualifications** * Completed high school education; * Flexible availability (including possible night shifts); * Familiarity with operating systems. **Additional Information** #### **Working Hours: 6:20 AM (schedule to be mutually agreed upon) Monday through Saturday, with rotating Sunday shifts** Openings available for morning, afternoon, and night shifts; please indicate your availability during registration\*\*\*\* #### **We Offer:** * Commission * Profit-Sharing Program (PPR) * Medical and Dental Assistance * Meal and Food Allowance * Life Insurance * PAS (VERO Social Support Program) * One paid day off during your birthday month * Corporate University * Totalpass (Discounts on Gyms/Sports) * Childcare Assistance * Assistance for Children with Disabilities * Internet This position is open to candidates with disabilities (PCDs). At VERO, we value Diversity because we believe it is essential to share ideas and diverse perspectives to ensure the representation our customers need! VERO values Privacy and Personal Data Protection. The personal data of the candidate will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, under the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service quality and agile customer support to simplify the world for every customer. Today, VERO ranks among the largest broadband providers in Brazil, serving over one million subscribers. Our purpose is to lead the (r)evolution in customer experience—beyond mere connectivity. It’s not just about doing more, but about doing better. Our services serve as bridges enabling people to access knowledge, entertainment, and interactions with quality and speed. We know each person has their own world—and we pay close attention to what your world needs. **VERO,** **as big as your world!**