Job Summary: The professional will provide internal IT support, contributing to the maintenance of daily operations, with opportunities for learning and growth within a collaborative team. Key Highlights: 1. Internal IT support in a collaborative environment 2. Real opportunities for learning and growth 3. Involvement in network, equipment, and system maintenance **On-site Position \| Canela/RS** You will provide internal IT support, helping maintain daily operations: Wi\-Fi network, equipment, telephony, ERP, payments/anti-fraud, and support for internal systems. The team is collaborative, and the manager has a highly pedagogical approach, offering genuine space for learning and growth. **Responsibilities** * Support and maintenance for internal teams regarding Wi\-Fi network access and basic infrastructure. * Responding to equipment failure tickets: replacement, updates, installation, and user guidance. * Telephony system support. * Equipment delivery and receipt, documentation registration, file control, and inventory/system updates. * Supporting the monitoring and implementation of internal systems targeting B2C users (e.g., reservation launches and non-integrated internal routines). * Training and support for employees and partners on systems, equipment, and software (onboarding and operational guidance). * Updating and maintaining content in the EAD module (training materials). * ERP support: issue resolution, answering questions, module-based training, and suggestions for improvements/new features. * Supporting payment/anti-fraud routines (attempts, analysis, and internal referrals). * Safeguarding equipment, information, and materials. **Requirements** * Completed high school education. * Currently enrolled in IT / Systems / related fields (preferred). * Strong verbal and written communication skills (clear Portuguese language and diction; professional demeanor). * Responsible profile: punctuality, commitment, openness to feedback, and discipline in routine tasks. **Preferred Qualifications** * Experience (even brief) in support/Service Desk, equipment maintenance, or IT routines. * Experience with ERP, CRM, integrations, and user training. * Experience in IT inventory control and documentation. Work Schedule / Hours 6x1 rotating schedule Hours: Monday to Friday: 08:00–16:20 (with 1-hour break) Weekends: 09:00–17:20 (with 1-hour break) Compensation and Benefits Salary (CLT): R$ 2\.418,65 Meal allowance: R$ 23.00 per workday (card) Transportation allowance or fuel subsidy After probation period: Unimed health plan with shared cost (company subsidizes R$ 190.00; employee covers the remainder) Benefits club with discounts and advantages from partner companies Payment: R$2\.418,00 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Selection Question(s): * Do you reside in the Gramado or Canela/RS region? Work Location: On-site