Activation and Support Technician

Description

Job Summary: Professional responsible for customer service and support, performing activation and maintenance of services with a focus on security and asset preservation. Key Highlights: 1. Committed to diversity and inclusion 2. An environment that fosters growth and transparency 3. A team passionate about technology and connectivity **We seek candidates who enjoy taking on challenges.** **People with Disabilities and/or Rehabilitated Professionals—Your Talent Is Valuable to Us!** We are committed to building a diverse and inclusive talent pool. We believe true innovation stems from diversity and inclusion. Our mission is to simplify life through technology and connectivity, and to achieve this, we value every individual who contributes to our success. **We Cultivate a Growth-Oriented Environment:** Interpersonal relationships are highly valued. Determination to achieve results. Transparency in all our actions and communications. **Responsibilities and Duties** * Handle customer activation requests and perform customer support/maintenance requests for the unit. * Participate in training programs when required; * Carry out activities while prioritizing workplace safety and safeguarding company assets. **Requirements and Qualifications** * Completed High School education; * Knowledge of Telecommunications and Information Technology; * Experience in external telecommunications or electrical infrastructure; * Willingness to travel; **Additional Information** **Regarding benefits, we offer:** * RVI – Incentive-based variable remuneration, * Profit and Results Sharing Program – PLR; * Childcare allowance; * Life insurance; * Meal voucher; * Food allowance; * Transportation voucher; * Mobility allowance; * Unimed health plan; * Dental plan; * Discounts at gyms (TotalPass); * C4Life; * Internet and mobile phone plans with discounts. Nice to meet you—we are Brasil TecPar! For three decades, we have pursued the exciting mission of **simplifying life through technology and connectivity**, transforming Brazil’s digital future. We are a diverse team of technology enthusiasts united by our commitment to creating impactful solutions that improve people’s lives across the country. We are recognized by the ABRINQ Foundation as a child-friendly company. Additionally, we hold certifications from ISO 27001, KINDNS, the Brazilian GHG Protocol Program, and Move for Good! By Q2 2025, we grew by 70.5% and have already connected over one million customers nationwide. Today, we have more than 4,000 TecFriends spread across 8 Brazilian states. Every voice matters; every idea is an opportunity to make a difference; and **every effort is recognized through semiannual Profit and Results Sharing.** Here, you’ll have the freedom and support to explore your passions, develop your skills, and reach your full potential. More than connecting—we’re about continuous evolution. Shall we go forward together? \#VemSerUmTecFriend