Systems Analyst

Description

Job Summary: Analyzes, develops, and implements system improvements; manages IT projects from analysis through delivery; and provides technical support to users. Key Highlights: 1. Leadership in IT projects, from conception to delivery 2. Optimization and customization of systems to enhance business agility 3. Technical support and resolution of user inquiries **Responsibilities** --------------------- Perform customization/parameterization analyses on company systems according to requests from departments under your responsibility, developing and implementing improvements. Analyze each new IT project request, verifying departmental requirements within the system, defining priority levels through meetings with key users (process owners) from the requesting department, discussing feasibility, costs, timelines, proposing solutions, and establishing project delivery deadlines. Monitor, validate, and evaluate third-party performance when necessary for a project involving development or customization of the company's system, aiming to meet the expected outcomes of requesting departments. Technically specify and test applications (developments) to complement or adapt existing system functions, analyzing whether external resource development is required to meet departmental process needs. Execute customization/parameterization on systems by analyzing processes to align them with the company’s business objectives, thereby enhancing agility, security, and simplification of user activities. Ensure that the approval workflow for system customizations and developments complies with company-defined policies and procedures, releasing the newly requested or modified functionality. Provide technical support to users facing operational difficulties or requiring clarification regarding the use of the company’s information system. Record the project in the system, calculating hours spent, and report specifications and project status to the key user of the requesting department. Notify the requesting department upon project completion, delivering the module/reports/customizations so the client can test the system and approve the work performed.