Customer Support Analyst – Management Systems

Description

Job Summary: Provide customer support and assistance in using enterprise management systems, ensuring a positive user experience. Key Highlights: 1. Consultative customer support using management systems. 2. Collaborative, technical, and problem-solving-oriented environment. 3. Opportunity at an established web systems development company. **Junior Customer Support Analyst – Management Systems** *(Rumo Tecnologia)* Do you have an **analytical mindset, strong communication skills, and interest in understanding corporate administrative and financial processes?** If you are an **organized, detail-oriented person who enjoys consultative customer support**, **Rumo Tecnologia** may have the ideal opportunity for you. We are seeking a **Junior Customer Support Analyst – Management Systems** to join our team. In this role, you will provide **customer support and assistance**, helping clients effectively use enterprise management systems and ensuring a positive experience with our solutions. Our team features a **collaborative, technical, and problem-solving-oriented profile**, operating in an environment that values **organization, clear communication, and continuous knowledge sharing across departments**. If this profile resonates with you, **Rumo** could be your next professional step. About the company: **Rumo Tecnologia** is a company with **21 years of market experience**, engaged since its founding in **web systems development**, with **Java as its primary programming language**. We commercialize two **ERPs serving diverse market segments**, and we are currently **expanding our portfolio of solutions**, seeking professionals from various fields to diversify our offerings and strengthen our team. What is essential to apply? **Completed undergraduate degree in fields such as:** * Administration * Accounting * Information Systems * Financial Management * Business Process Management * Or related fields **Prior experience in:** * Customer service * System support * Administrative or financial routines Desirable experience with **enterprise resource planning (ERP) systems**, or activities related to **billing, accounts receivable, financial control, or invoice issuance**. Schedule: Monday to Friday, **from 9:00 AM to 6:00 PM**. **Work mode:** On-site What will be your challenges? Support customers across multiple channels, ensuring **timely and high-quality responses**, even amid multiple simultaneous requests. Quickly understand user needs, interpret **administrative and financial processes within the system**, and guide customers toward optimal use of functionalities. The professional must bridge **technology and enterprise management**, helping customers use the system to organize billing, financial control, and information management processes. Which soft skills are we looking for? * Clear and concise communication * Empathy and customer focus * Task organization and demand management * Punctuality and attendance * Teamwork Which hard skills are essential for this opportunity? * Customer support and assistance for **enterprise management systems** * Ability to understand **corporate administrative and financial processes** * Understanding of **financial workflows**, including accounts payable, accounts receivable, and reconciliation * Basic knowledge of **chart of accounts and accounting structure** * Familiarity with **invoice issuance and management** * Ability to interpret **business rules in ERP systems** * Logging, tracking, and prioritizing support tickets in support tools * Clear communication to guide customers on system functionalities and processes What would be a differentiator? * Experience with **ERP systems** * Knowledge of **corporate financial processes** * Experience with **invoice issuance** * Familiarity with **accounting chart of accounts** * Experience in **consultative customer support** * Experience in **technology or management software companies** What do we offer? **Employment type:** CLT (Consolidated Labor Law) * Salary: BRL 2,500.00 * Transportation allowance * Health insurance * Meal/food allowance – **BRL 32.00 per day** * Tuition assistance Send your resume to: **vagas@apsirh.com.br**, with subject line **“Junior Customer Support Analyst – Management Systems”**, and begin charting a **new course in your professional career.** Job type: Full-time CLT Compensation: Up to BRL 2,500.00 per month Benefits: * Meal allowance * Transportation allowance Education: * Currently pursuing or having interrupted undergraduate studies (Mandatory) Work location: On-site