CUSTOMER SERVICE INTERNSHIP

Description

Job Summary: Internship focused on multichannel customer service, problem resolution, information organization, and support for product and service sales. Key Highlights: 1. Multichannel customer service (phone, email, chat) 2. Opportunity to learn in a dynamic environment 3. Support for continuous process improvement **Description and Responsibilities:** **Schedule:** 6 HRS/DAY **Level:** Internship **Employment Type:** Internship **?? What You Will Do (Responsibilities)** * Respond to and record customer requests. * Assist in resolving customer inquiries and issues via **multichannel service**, including phone, e\-mail, and chat. * Update and organize information in the service system to maintain an accurate and accessible database. * Monitor deadlines and forward requests to responsible departments, ensuring compliance with service level agreements. * Record customer feedback and suggestions to contribute to continuous process improvement. * Promote and sell products and services. **Requirements:** **?? Requirements** * Currently enrolled in an undergraduate program in Administration, Accounting, Economics, or related fields. * Proficiency in Portuguese, with excellent verbal and written communication skills. * Familiarity with **Microsoft Office Suite**. * Ability to use **digital communication tools**, such as corporate e\-mail and chat. * Proactivity and willingness to learn in a dynamic environment. * Ability to work collaboratively in teams and across departments. * Organizational skills and attention to detail to ensure service quality. * Strong time management and task prioritization skills. **Benefits:** No benefits provided