Job Summary: The Commercial Customer Service Analyst provides high-quality support to customers and potential customers via multiple channels and systematically records all interactions. Key Highlights: 1. High-quality support for customers and potential customers 2. Efficient and agile communication through multiple channels 3. Systematic recording of customer feedback WE HAVE OPENINGS FOR INTERIOR AND COASTAL REGIONS The Commercial Customer Service Analyst is responsible for delivering high-quality support to customers and potential customers while promoting efficient and agile communication across various channels. Their role includes in-person, virtual (video-based), digital-channel, and telephone support, as well as back-office handling for requests requiring further analysis or specialized treatment. Additionally, the professional receives, guides, and appropriately routes incoming requests, providing accurate information about products, services, and procedures. It is essential to systematically and promptly record all customer feedback—including requests, complaints, compliments, criticisms, and suggestions—in corporate systems. They are also responsible for reviewing documents related to customer service, ensuring compliance and internal process efficiency. Minimum Education: High School Diploma (Secondary Education) Driver's License: Categories A, B Personal vehicle required * Medical assistance * Childcare allowance * Wellhub (Gympass) * Commuter allowance * VA bonus * Discounts at partner universities
João Silva
Indeed · HR
João Silva
Indeed · HR
