Incident Response Agent

Description

Job Summary: An agile and committed professional to work in security and customer service, performing patrols, site visits, and support. Key Highlights: 1. Dynamic performance in security and customer service 2. Focus on prevention and customer support 3. Opportunity for dynamic and proactive professionals **ROTA SMART**, a reference in **Security and Technology**, is seeking an **Incident Response Agent** to join its operational team. We are looking for committed, agile professionals focused on customer service and security. ### **Requirements** * Experience with motorcycles, security activities, or customer service is desirable; * Ability to solve problems and perform under pressure; * Basic knowledge of technology tools; * Availability to work on a **12x36 shift schedule or 7h20m workday**, during day or night shifts; * **Driver's license categories AB**. ### **Main Responsibilities** * Perform site visits according to scheduled routes; * Conduct patrols, surveillance, and monitoring of designated areas; * Provide support and guidance to customers whenever necessary; * Act preventively and reactively to contribute to customer safety. ### **Desired Profile** We seek professionals with strong communication skills, ability to work effectively in teams, and capacity for quick, accurate decision-making—committed to service quality and ROTA SMART’s security standards. If you are dynamic, have motorcycle experience, and enjoy working in security and customer service, **this opportunity is for you**! **ROTA SMART** values **diversity and equal opportunity**, encouraging applications from people of all genders, ethnicities, sexual orientations, and backgrounds. **Apply now and join ROTA SMART, contributing to the safety of Cruz Alta – RS!** Minimum Education: High School (Secondary Education) Driver's License: A, B * Meal allowance * University discounts * Training programs * Career development plan * Hazard pay for motorcycle use * Psychological counseling assistance * Pharmacy network benefits * Discount on residential monitoring plans