JUNIOR HELP DESK ANALYST - OPEN POSITION

Description

Job Summary: Customer support, clarification of doubts regarding internal systems, and ticket registration, including preliminary problem analysis and escalation. Key Highlights: 1. Customer and internal systems support 2. Handling multiple support requests simultaneously 3. Preliminary problem analysis and escalation **JUNIOR HELP DESK ANALYST** **Job Description:** Customer support via phone, chat, and e\-mail. Clarification of doubts regarding the company's internal systems. Ticket registration and tracking in the support system. Handling multiple support requests simultaneously. Compliance with SLAs according to the support team’s guidelines. Preliminary problem analysis and escalation to second-level support. Participation in weekly internal meetings and training sessions. **Requirements:** Education as specified in the description; prior experience preferred. **Minimum Education Level:** High School Diploma **Work Schedule:** Monday to Friday, from 08:12 to 12:00 and from 13:00 to 18:00\. After 6 months, Saturday on-call shifts per rotation (remote). **Benefits:** Meal Allowance: BRL 31.00 per workday. Transportation Voucher. Unimed Health Plan and Uniodonto Dental Plan (after 90 days). Gympass and workplace fitness classes. Breakfast. Panvel Pharmacy partnership. Childcare allowance. Birthday day off. *Apply through the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial