B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: A professional responsible for executing installation and repair services for FTTH and FTTA network technologies for residential customers, ensuring service quality and functionality. Key Highlights: 1. Direct involvement in connecting and repairing fiber optic services for customers 2. Opportunity to promote digital and social inclusion in Brazil 3. Join a team focused on quality, excellence, and doing the right thing We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) fiber optic provider in Brazil. We operate a fiber optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we operate nationwide—from north to south—and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 employees, all united by the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil—and bound together by shared values. We’d love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** * Perform installation and repair services for FTTH and FTTA network technologies for residential customers; * Repair or resolve service issues—including slowness, Wi-Fi problems, no connectivity, intermittency, etc.; * Remove cables from canceled customers to free up capacity for new customers; * Assess service feasibility when the commercial team is uncertain whether infrastructure exists in a given area; * Relocate equipment within the same residence (e.g., moving from one room to another); * Relocate equipment to a new address upon customer request; * Perform upgrades—replacing or adding equipment when customers switch plans; * Attend training sessions and meetings when invited; * Perform other duties as required by the role. **Requirements and Qualifications** * Completed high school education; * Valid Brazilian driver’s license, Category B (permanent); * Certifications NR 10 (electrical safety) and NR 35 (work at heights) are desirable; * Intermediate proficiency in Microsoft Office; * Flexibility regarding working hours and willingness to travel; * Prior experience in telecommunications companies is desirable. **Additional Information** * Transportation allowance * Group life insurance * Meal or food allowance * Giga+ discount * Health plan * Dental plan * Birthday day off * Total Pass * E-learning platform on the intranet * Giga Inclusion Assistance * Pregnancy Program – Benefit Card * Active partnerships with INATEL; OPEN ENGLISH; TOUR HOUSE; SAMSUNG; MOVIDA; YOUCAST-TELEMEDICINE offering exclusive discounts to Alloha employees * Pharmacy benefit (Golden Farma): payroll deduction discount * Educational partnerships with universities offering exclusive discounts to Alloha employees Guided by our purpose—to **connect people, ideas, and businesses while promoting digital and social inclusion in Brazil**—Alloha Fibra is today the largest independent fiber optic group in the country. This is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do—always striving to deliver the best products, services, and customer support. **We value diversity**, reflected in the regional and social multiplicity of our employees and customers—since we operate in 864 cities across 22 Brazilian states, supported by a fiber optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find a single, **interconnected team**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative, people-centered, and business-sustainability-oriented space. For more information, visit https://alloha.com/