Company Overview: Solva is a shared services company of DiDi Global—the world’s largest convenience and ride-hailing app platform, operating in over 10 countries. In Brazil, DiDi is known for its 99 brand, which delivers mobility and financial services. At Solva, we build relationships. We support 99Pay customers—from verifying their data to resolving potential delinquencies. In addition to preventing fraud, we also investigate and resolve suspicious transactions, ensuring the security of customers and their data. Our team is trained to deliver personalized, human-centered service—transforming every interaction into a positive experience for all. We are still a young company, yet we are growing—always focused on delivering a positive customer experience and acting swiftly and resiliently to adapt to change and achieve outstanding results. Team Overview: The Credit Recovery team at **Solva** is dedicated, customer-centric, and results-driven. Our goal is to support customers in achieving financial recovery and debt resolution. We rely on specialists in strategy, data analytics, partner management, and training. We believe that life without debt is simpler—and we are committed to helping our customers achieve it. If you share this passion for helping others, join our dynamic credit recovery team! Role Responsibilities: * **Conduct preventive outreach** to encourage timely installment payments. * Serve both current and delinquent customers through inbound channels, addressing their questions about Personal Loans and matters related to their contracts. * **Negotiate** with delinquent customers via inbound channels (phone, chat, and WhatsApp) to resolve Personal Loan debts. * **Make proactive outreach**—via **auto-dialer or manual dialing**—to delinquent customers to negotiate Personal Loan debts. * Assist customers in navigating the app to access payment, negotiation, and debt resolution features. * **Record** all interactions and activities in the integrated system (CRM). Role Qualifications: * High school diploma or equivalent * Strong communication skills in Portuguese * Strong negotiation skills * Positive, quick-thinking, responsible, and flexible mindset * Enjoy challenging work and ability to perform under pressure * Prior experience in telesales, telephone-based customer service, or commercial negotiation preferred * Familiarity with collections operations processes desirable EEO Statement: **Who makes Solva?** Solva is built by people driven by the mission to empower individuals and help them achieve a healthier, more balanced financial life. * **We care** about sensitive data and respect user privacy. * **We are professionals**, fostering an organized and positive workplace. * **We do what’s right**, understanding and adhering to company policies and regulations. * **We collaborate as a team**, acting in alignment with our values. * **We are efficient**, committed to delivering exceptional results and continuous improvement. * **We are effective communicators**, acting with integrity at every stage of our work. * **We are open-minded**, celebrating diversity. **DiDi may be the right place for you because…** **We value dialogue:** At Solva, we believe open dialogue strengthens relationships and drives results. Dialogue is the foundation for growing together—building trust and authentic connections. That’s why we appreciate candor, respectful honesty, and transparency across our people, teams, and relationships. **A welcoming workplace:** Here, you’ll find a workplace grounded in humane, respectful relationships where every individual is valued. We believe diversity fosters a more creative and energetic environment—so we celebrate differences, and everyone can truly be themselves. **Competitive compensation:** We recognize and value your effort! We offer a competitive compensation policy so you feel appreciated and rewarded for your work. **Facilitated learning:** We believe everyone can learn and grow. Our systems are simple and intuitive, designed with a clear, focused, and objective approach. **Work-life balance:** We know life is more than work. That’s why our work schedule allows you quality time outside the office—supporting a healthy balance. **Direct access to managers:** Here, hierarchy isn’t a barrier. Our managers are always accessible—ready to hear your ideas, help you overcome challenges, and support your growth. **Ongoing feedback:** We value our team’s development so everyone can grow and reach their full potential. That’s why we strongly believe in continuous feedback and constructive exchanges across the entire team. If you’re seeking a dynamic, collaborative environment where respect, empathy, and personal development are essential—and want to make a real difference in people’s lives—Solva is the perfect place for you! \#VemSerSolva! \#LI\-Hybrid