Description
Job Summary:
Technical Support Analyst responsible for implementing and configuring software, providing in-person and online support, resolving technical issues, and conducting training.
Key Highlights:
1. In-person and online technical support for users
2. Software installation and configuration
3. Technical problem diagnosis and resolution
**TECHNICAL SUPPORT ANALYST**
Company specializing in management software in Novo Hamburgo.
**Responsibilities:**
* Implement, install, and configure software;
* Provide user support (on-site at client locations and online);
* Diagnose and resolve technical problems;
* Conduct user training and validation testing (on-site at client locations and online);
* Monitor and manage service tickets and perform preventive maintenance;
* Escalate complex issues to specialized teams;
* Report feedback and suggestions to the development team.
**Requirements:**
* Valid driver's license;
* Residency in Novo Hamburgo or nearby region;
* Knowledge of networks and hardware (preferred);
* Knowledge of taxes/taxation (a plus).
**Compensation and Benefits:**
* Salary: R$ 2.000 to R$ 2.700 + on-call allowance and overtime pay
* Transportation allowance
* Meal allowance
* Health insurance
**Working Hours:**
* Monday to Friday: 8:00 AM – 12:00 PM and 1:30 PM – 6:00 PM
**On-call Shifts (after probationary period; compensated as overtime and on-call allowance):**
* Saturday: 8:00 AM – 12:00 PM and 2:00 PM – 6:00 PM
* Sunday and holidays: 8:00 AM – 12:00 PM
Employment Type: Full-time CLT
Compensation: R$2.000,00 – R$2.700,00 per month
Benefits:
* Medical assistance
* Meal allowance
* Transportation allowance
Work Location: On-site