Operations Supervisor

Description

Job Summary: Supervise and guide the reception team, ensuring smooth patient flow within an integrated healthcare network that values innovation and diversity. Key Highlights: 1. Join the largest integrated healthcare network in Brazil 2. An agile environment that values innovation and leadership 3. A team that promotes dignity and respect for all people Job Description Join the patient services area of the largest integrated healthcare network in Brazil. Here, you will find an agile environment that values innovation and leadership. In this team, you will have the opportunity to manage patient services across Hospitals, Laboratories, and the Customer Service Center of the largest integrated healthcare network in Brazil. We care comprehensively — therefore, we are present at every touchpoint in the lives of millions of patients, enabling us to achieve outstanding results by embracing every person exactly as they are. **Diversity matters to us!** We recognize that diversity fosters innovation in our environments; more importantly, we are certain that we are part of this transformation. We promote dignity and respect for all people, so they feel safe being their authentic selves. Our opportunities are open to everyone who believes in transforming the future of healthcare. We encourage applications from all individuals committed to building a prejudice-free, harassment-free, and discrimination-free environment — be part of this transformation and \#VemSerDasa. Together, we always deliver our best. Be the person who transforms the future of healthcare, **\#VemPraDasa \#DasaLovers \#VemSerDasa** **Important:** We do not charge any fees during our selection processes. Responsibilities and Duties * Supervise, monitor, and guide the reception team to ensure proper patient flow in accordance with established instructions and routines, including billing, result delivery, unit cash handling, schedule adherence, pending authorization forms, and client-related incidents. Requirements and Qualifications * Completed Bachelor’s degree; * Prior experience in reception roles (clinics, hospitals, and laboratories); * Previous leadership experience in service operations (e.g., shift supervisor, team leader, or supervisor of reception teams); * Experience handling customer, patient, or supplier interactions; * Knowledge of health insurance plans and their procedures and rules; Salary: R$3\.534,42 per month Benefits: * Medical assistance * Dental assistance * Childcare allowance * Education allowance * Company-provided mobile phone * Basic food basket * Partnership agreements and commercial discounts * Profit-sharing program * Life insurance * Food allowance * Meal voucher * Transportation voucher * Company vehicle Education: * Completed Bachelor’s degree (Mandatory) License/Certification: * Driver’s License Category B (Mandatory) Work Location: On-site