Reservation Agent

Description

Job Summary: We are seeking an organized, communicative, and customer-focused Reservation Agent with a passion for goals and relationship building in the hospitality industry. Key Highlights: 1. Focus on customer service and relationship building 2. Goal-oriented work with a commercial profile 3. Support for various hotel departments We are looking for a **Reservation Agent** to join our hospitality team. We seek an organized, communicative individual focused on customer service who enjoys working with goals and relationships. **Main Responsibilities** * Handle reservation requests via phone, e\-mail, WhatsApp, and online systems * Enter, verify, and update reservations in the system * Provide information on rates, room categories, hotel policies, and packages * Support the front desk and commercial department as needed * Monitor availability, overbooking, and cancellations **Requirements** * Completed high school education * Prior experience in hotel reservations or front desk operations * Strong verbal and written communication skills * Organizational skills and attention to detail * Basic computer literacy * Preferred: Experience with hotel management systems and OTAs **Desired Competencies** * Friendliness and courtesy in customer interactions * Agility and sense of priority * Commercial mindset with focus on sales conversion **Schedule and Working Hours** * **Schedule:** 6 days on, 1 day off * **Working Hours:** 2:00 PM to 10:20 PM **Benefits** * Transportation Allowance (VT) * Meal Allowance (VR) * TotalPass * Commission Employment Type: Permanent CLT contract Salary: R$1\.600,00 per month Benefits: * Meal Allowance * Transportation Allowance