Job Summary: This role involves assisting in process mapping, system configuration, user training, and supporting the implementation of solutions. Key Highlights: 1. Assist in process mapping and system configuration. 2. Deliver training sessions and support process implementation. 3. Provide customer service and document projects. **About MV** We are the 3rd largest IT company in Brazil. We support healthcare organizations—from management structuring to building an innovation culture. With a mission to make the healthcare sector more efficient and digital, MV has consistently contributed to the advancement of Digital Health by delivering innovative solutions that have transformed the landscape of hundreds of institutions. **Our Way of Being** Shared across all our business areas and all regions where we operate, “Our Way of Being” drives us toward a high-performance culture, achieved through employee engagement. This detailed strategy is the soul of our institution and must serve as a constant source of guidance and inspiration for all institutional decisions. **FULLY ON-SITE POSITION** **What is the challenge of this role?** Assist in process mapping; Assist in system configuration; Deliver user training and monitor implementation progress; Facilitate communication between clients and internal departments during implementation; Participate in client meetings to address questions, assist with processes, and align project objectives; Log support tickets, track their resolution, and keep clients informed; Perform testing of new system features; Conduct internal team training; Provide customer support via phone and online system channels; Document client meetings; Develop user manuals for clients. **What you’ll find with us:** * Daycare Assistance; * Eyeglass Assistance; * Ben.up; * Benefits Club; * Pharmacy Discount; * Birthday Day Off; * Wellhub; * Health and Dental Insurance; * Life Insurance; * Meal and/or Food Allowance (extended during vacations); * Certifications and Training; * Corporate University; * And much more! **MV is an equal opportunity employer. We believe differences make people unique. Therefore, all qualified candidates—regardless of race, color, religion, age, gender, nationality, disability, or family composition—are welcome.** **We want to get to know you. Join our team.** **\#TimeMV \#VemserMV \#Nossojeitodeser \#LI\-Onsite