Customer Service Coordinator (1)

Description

Job Summary: Manage supervisors and teams to ensure achievement of operational and strategic goals, coordinate network installations, and promote team communication and development. Key Highlights: 1. Leadership and team management in a dynamic environment. 2. Coordination of FTTH and FTTA network installation projects. 3. Focus on process optimization and people development. Description: * Bachelor's degree required; * Postgraduate degree (preferred); * Advanced Excel proficiency; * Experience in budget management and KPIs; * Valid Class B driver's license; * Willingness to travel; * Adaptability and flexibility to work in a developing environment; * Emotional intelligence; * Organized, with ability to handle non-standard matters and create processes; * Interpersonal skills across all hierarchical levels; * Communication and negotiation with peer departments and corporate stakeholders, both vertically and horizontally; * Proactivity and dynamism in problem/demand resolution; * Leadership in team development and management. Accountable for supervisor management, ensuring objectives and targets are achieved efficiently and effectively; * Manage the team and third-party staff (EPS), monitoring productivity, service quality, and budget indicators; * Coordinate and plan FTTH and FTTA network installations; * Facilitate internal departmental interaction, leading decision-making to achieve proposed objectives while monitoring key indicators; * Coordinate field team operational performance, considering company-defined result indicators, to ensure safe and objective service delivery, providing quality to our customers while safeguarding employee well-being and safety; * Prepare follow-up reports, ensuring timely indicator results for both B2B activations and repairs; * Develop contingency strategies and procedures for the field team; * Act as a liaison between senior management and the team, promoting communication, collaboration, and strategic alignment; * Lead, guide, and motivate the team, fostering a positive and collaborative work environment; * Evaluate team and individual performance, providing constructive feedback and implementing improvements when necessary; * Develop and implement action plans aligned with company goals, ensuring project execution within established timelines and budgets; * Facilitate communication across departments and hierarchical levels, ensuring effective sharing of relevant information; * Monitor performance indicators and prepare reports for senior management, identifying improvement opportunities and proposing solutions; * Identify training needs and promote continuous team development programs; * Manage departmental financial and material resources, ensuring process optimization and efficiency; * Report team results to Management; * Promote control of measurement equipment inventory; * Supervise contracted partners to ensure compliance with contractual clauses; * Approve attendance records and absence requests from direct reports; * Validate construction payment closures; * Attend management meetings; * Handle service ticket creation for employee offboarding; * Manage job opening creation in the system; * Conduct interviews for new hires. 2512300202491891043