External Network Officer

Description

Job Summary: The professional will handle service orders, prepare and install optical cables, and support fault identification in the network, ensuring quality and connectivity. Key Highlights: 1. Join a team passionate about technology and transformation. 2. Contribute to digital and social inclusion in Brazil. 3. Work in a collaborative environment focused on excellence. We are Alloha Fibra, the largest independent fiber-optic group in Brazil. A connected and united team, passionate about technology and transformation, delivering high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** * Handle "Service Orders (SO)" according to system availability or immediate management directives, ensuring SLA compliance and activity quality; * Perform splicing preparation and testing activities on optical cables, supporting Network Technicians and/or Supervisors; * Perform optical cable opening and cleaning, ensuring customer quality and connectivity; * Install fiber-optic cables; * Adapt the network infrastructure, install hardware components, and erect poles; * Install fiber-optic cables; * Assist in identifying network faults, with or without monitoring; * Perform tasks according to instructions/training to ensure network standardization; * If necessary, perform vegetation pruning/cutting for proper cable installation or excavation for maintenance or cable installation; **Requirements and Qualifications** * Completed High School education; * Availability to work on a 6x1 schedule (including Saturdays, Sundays, and holidays as per roster); * Technical experience and familiarity with telecommunications network installation and maintenance procedures is desirable; * Willingness to travel; * Valid Class B driver's license. **Additional Information** * Transportation Allowance * Group Life Insurance * Meal or Food Allowance * Giga+ Discount * Health Plan * Dental Plan * Day Off * Total Pass * E-learning Platform on Intranet * Giga Inclusion Assistance * Maternity Program – Benefit Card * Active partnerships with INATEL; OPEN ENGLISH; TOUR HOUSE; SAMSUNG; MOVIDA; YOUCAST-TELEMEDICINE offering exclusive discounts to Alloha employees With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This is possible thanks to our team of 5,000 people committed to **quality and excellence** in everything we do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnected**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our workplace into a collaborative, responsible environment for people and business sustainability. For more information, visit https://alloha.com/