CUSTOMER SUCCESS (CS)

Description

Job Summary: This professional will be responsible for onboarding new clients, configuring profiles, assisting with catalog migration, ensuring release quality, managing a client portfolio, and collaborating with other teams. Key Highlights: 1. Focus on integration and support for artists and record labels. 2. Interdisciplinary collaboration to optimize the user experience. 3. Customer relationship management and problem resolution. **Description and Responsibilities:** **Schedule:** Monday to Friday, from 8 AM to 6 PM **Level:** Operational **Employment Type:** Not specified New Client Onboarding: Conduct individual training sessions for new artists and labels, ensuring they know how to use all our tools from day one. Configuration and Performance: Guide clients in configuring their profiles and using platform tools to maximize the performance of their releases and sales. Migration Support: Oversee end-to-end catalog migration from other platforms, ensuring no music or data is lost. Activation Monitoring: Closely monitor the artist’s first release on the platform, providing continuous support to ensure timely and high-quality delivery. Process Improvement: Identify bottlenecks in the early customer journey and suggest improvements to make onboarding new artists faster and simpler. Cross-Functional Liaison: Collaborate with Support, Curation, Marketing, and Technology teams to resolve technical issues and enhance the overall user experience. Relationship Management: Serve as the primary point of contact for a portfolio of clients, conducting periodic meetings and providing support via WhatsApp and e\-mail. **Requirements:** Customer Service Experience: Prior experience managing relationships and supporting customers or partners Industry Knowledge: Understanding of the digital music landscape (Spotify, Apple Music, etc.) and copyright law Analytical Mindset: Enjoy analyzing numbers and translating data into practical plans for artists Personal Skills: Impeccable organization, strong writing ability, creative problem-solving, and customer focus Tools: Proficiency in Microsoft Office (especially Excel) and comfort with task management and CRM systems **Benefits:** Annual bonuses, Cost-of-living allowance, Life insurance, Transportation benefits, Cultural voucher, Meal voucher, Food voucher, Commuter voucher, Company vehicle