Senior Infrastructure Support Analyst

Description

Job Summary: Work in the Technology and Digital Transformation area, monitoring and maintaining IT environments to ensure availability, stability, performance, and operational security. Key Highlights: 1. IT infrastructure administration, monitoring, and advanced support 2. Participation in technology improvement and upgrade projects 3. Second-level technical support and operational continuity assurance Work in the Technology and Digital Transformation area, monitoring and maintaining Information Technology environments to ensure availability, stability, performance, and operational security. Performing **server, network, storage, cloud services, and operating system administration, monitoring, and advanced support**, ensuring operational continuity and alignment of infrastructure with strategic business requirements. Participating in **infrastructure improvement, technology upgrade, and expansion projects**, as well as performing other related and inherent duties. 1\. Support supervision and maintenance of servers and networks, ensuring operational efficiency and security. 2\. Perform preventive and corrective maintenance routines on network equipment, switches, routers, firewalls, and security systems. 3\. Support management and oversight of backup, antivirus, update, and information security policies, ensuring compliance with internal standards and legislation such as LGPD and the Brazilian Civil Rights Framework for the Internet. 4\. Conduct analysis and diagnosis (troubleshooting) of critical network and server incidents, proposing definitive solutions and addressing root causes. 5\. Document technical procedures, topologies, and infrastructure changes, maintaining updated and auditable records. 6\. Provide second-level technical support to users and internal teams, training and guiding them on best practices for system and equipment usage. 7\. Perform remote and/or on-site maintenance of devices accessing the internal network. 8\. Participate in planning and executing technology upgrade, migration, and new infrastructure solution implementation projects. 9\. Collaborate with IT, telecommunications, CCTV, Wi\-Fi, and security service providers, overseeing execution and ensuring compliance with company standards. 10\. Assist with Linux and Windows server support—physical, virtual, and AWS cloud—as well as network equipment, switches, routers, firewalls, cybersecurity tools, and backup routines. 11\. Monitor network performance indicators, propose performance improvements, and ensure high service availability. 12\. Administer user accounts and permissions in Active Directory, Office 365, and other corporate systems. 13\. Assist in ensuring logical and physical network performance by performing installations, configurations, replacements, and maintenance within the infrastructure environment. 14\. Ensure proper operation of the structured cabling environment. 15\. Work collaboratively with development, information security, and digital transformation teams to enhance operational efficiency and technological innovation. 16\. Stay updated on infrastructure trends, new tools, and best practices, promoting continuous improvement of IT processes and services. 17\. Comply with LGPD and the Brazilian Civil Rights Framework for the Internet legislation. 18\. Stay updated on trends in the field of expertise and on new tools, features, and technologies available in the market. 19\. Comply with technical, quality, safety, environmental, and health standards and procedures. 20\. Participate in internal and external training programs to enhance knowledge specific to the area of responsibility. 21\. Understand the company’s mission, principles, values, policies, and objectives, adhering to organizational and coexistence norms. Perform other professional activities related to and inherent to the position, as directed by superiors.