Customer Account Representative

Description

Job Summary: We are seeking a professional to support the full commercial relationship with mining and construction customers, expand market share, and ensure profitability—focused on Minas Gerais, with potential coverage of other regions. Key Highlights: 1. Opportunity for development and innovation in a collaborative environment. 2. Lead the transformation toward more sustainable mining and construction. 3. Focus on customer relationships and market expansion. **United. Inspired.** Performance unites us, innovation inspires us, and commitment drives us forward. **All new ideas are welcome.** We seek individuals who want to develop, grow, and dare to think differently. Innovation is an essential part of our DNA. If you value an environment where you can propose new ideas and continuously evolve, you will stand out here. **About Us:** Epiroc is a global productivity partner for customers in the mining and construction industries, accelerating the transformation toward a sustainable society. With innovative technology, we develop and supply safe and cutting-edge equipment—such as drill rigs, rock excavation and construction equipment, and tools—for both surface and underground applications. We also offer world-class services and after-sales support, as well as solutions in automation, digitalization, and electrification. Our global headquarters is located in Örebro, Sweden, and we employ approximately 18,000 engaged professionals supporting customers in over 150 countries. Learn more at epirocgroup.com. We succeed in our core business because we are innovators with the courage to change. Through collaboration and mutual trust, teams and individuals support and rely on each other to deliver solutions. Together, we lead the way toward more sustainable mining and construction. **This position** serves key and major customers in Minas Gerais and is prepared to cover potential new customers and mining projects in Brazil’s Central-West and Northern regions. **Location**: Vespasiano, Belo Horizonte **Your Mission:** Support the full commercial relationship between customers and Epiroc, identifying optimal channels, products, and services required to expand our market share while ensuring presence and profitability. Communicate with our Business Lines Managers (BLMs), and develop and manage integrated relationships across multiple levels within the customer organization. Interested? **Join our team!** **We Offer:** Superflex Meal Card; Medical & Dental Plans; Life Insurance; Totalpass; Private Pension; Extended Maternity and Paternity Leave; Commuting Allowance; and more! **Responsibilities:** * Develop a comprehensive understanding of the customer’s needs, operations, and strategy, and design/implement a customized marketing plan to increase market share and profitability. * Facilitate periodic business review meetings with the account, involving appropriate personnel. * Assume P&L responsibility for the account. * Ensure consistent global sales and service standards for the account. * Apply project management tools and techniques for proposals and contracts to track costs and overall progress in increasing market share. * Manage all Epiroc communications and messaging for the account—including professional PowerPoint presentations and verbal presentations to groups. * Obtain and maintain accurate information on fleet usage (Epiroc and competitors), drilling parameters, and efficiency to develop strategic business cases and identify future threats/opportunities. * Ensure monthly reports, market intelligence, feedback, and industry trends are properly communicated to respective business lines. * Prepare regular forecasts and progress reports for internal departments. * Implement strategic initiatives and assist in launching new products. * Travel to customer locations as needed to successfully meet goals. * Manage, develop, and lead direct reports, executing the full employee lifecycle process (e.g., recruitment, onboarding, performance management, responsible feedback, training and development, other HR metrics) and applying strategic vision to create appropriate succession plans when necessary. * Maintain regular communication with business line BLMs and the Customer Care team. * Be proficient in Customer Relationship Management (CRM) software. **Environmental, Health, Safety, and Quality Management System Responsibilities:** * Comply with the Integrated Management System and Quality Policy and related documents; * Understand and respect aspect, impact, hazard, and risk registers; * Stay updated on procedures and instructions applicable to your daily work; * Follow company safety regulations. **Knowledge & Experience:** * Bachelor’s degree (preferred: Engineering; acceptable: Business Administration, Economics); * Sales and/or negotiation skills; * Minimum 5 years of experience in Brazil’s mining/construction sectors; * Experience with open-pit and underground mining equipment—including excavators, rope shovels, wheel loaders, and draglines—is a plus; * Mining sector experience; * Experience with Epiroc or competitor equipment; * Experience working with underground customers; * English and Spanish are assets (not mandatory). **Your Profile:** * Interpersonal relationship skills; * Strong verbal, written, and presentation communication skills with strong customer focus; * Sales skills demonstrating determination, confidence, resilience, and adaptability; * Initiative; * Results orientation; * Opportunity to challenge and innovate the industry; * Challenge the status quo; * Regular travel to remote locations. **It all starts with people.** The world needs metals and minerals to enable the energy transition, and our cities and infrastructure must evolve to serve a growing population. To succeed, we must accelerate change toward more sustainable mining and construction industries. At Epiroc, we drive this transformation alongside customers and commercial partners in over 150 countries, developing and supplying innovative and safe equipment, digital solutions, and after-sales support. **We believe everyone deserves equal opportunity.** We encourage applications from all qualified individuals, including women, visible minorities, Indigenous peoples, and persons with disabilities. We foster an inclusive culture where diversity is not just a goal but a fundamental part of our values and how we work. This is how we do business for a sustainable future. Learn more at https://www.epiroc.com.