Technical Support Analyst | Remote

Description

Job Summary: We are seeking a proactive and collaborative Technical Support Analyst to diagnose and resolve issues related to systems, servers, and infrastructure, ensuring availability and performance. Key Highlights: 1. Provide technical support for systems, servers, and infrastructure. 2. Perform Level 2 problem diagnosis and resolution. 3. A work environment that values proactivity, collaboration, and problem-solving. **Who is FAST2 Mine and how are we revolutionizing mining?** We are a global mining technology company founded by industry experts to transform operations through data, simplicity, and applied intelligence. Under our Mining 2 the Future positioning, we connect people, processes, and assets to deliver real-time control, more strategic decision-making, and tangible gains in efficiency and sustainability. We operate across more than 85 sites, serving over 25,000 daily users across four continents. We are revolutionizing mining by delivering **technology** built by those who understand operations (miners for miners), with rapid deployment, simple integration, and measurable business impact. As part of Weir’s global software ecosystem, we expand our capacity for global scale and value generation. **Who are the FAST2 Miners?** We are guided by Entrepreneurial Spirit, Transparency, Collaboration, and Flexibility. Here, people grow who take ownership, communicate clearly, work well in teams, and adapt quickly to new challenges. We value those who think big, execute with quality, and seek real operational impact. More than developing technology, we build responsible solutions with strategic vision and commitment to results. **Remote | CLT | Weekend on-call shifts required per schedule.** We are looking for a **Technical Support Analyst** to provide support for systems, servers, and infrastructure. If you are proactive, analytical, and enjoy solving problems collaboratively, this opportunity may be for you! **Your responsibilities include:** * Diagnose and resolve Level 2 issues, such as database failures, server outages, and network problems; * Monitor systems and servers to ensure availability and performance; * Document support interactions in ticketing management tools; * Collaborate with other IT team members to resolve incidents and implement improvements; * Perform preventive maintenance and updates as needed. **What we expect from you:** * Proactivity and ability to anticipate problems; * Strong communication skills, with emphasis on empathy and clarity when supporting customers; * Critical analytical thinking and problem-solving ability; * Team spirit and collaborative mindset; * Solid Excel knowledge. * SQL knowledge. **Nice-to-have qualifications:** * Knowledge of **mining** or experience working in the mining sector; * Degree in **Engineering**, **Systems Analysis**, or **Mining Technician**. **Required availability:** * Weekend on-call shifts (**9 AM to 10 PM**, Saturday or Sunday) for emergency tickets, per schedule.