An accounting firm is seeking a Customer Success Analyst in Santa Luzia. Quorum Recursos Humanos is a company specialized in people management solutions. It offers recruitment, selection, and human resources consulting services. **Responsibilities:** Provide customer support via WhatsApp (Take Blip), email, and Pipefy, resolving inquiries and tracking requests, managing tickets and internal processes. Interface with accounting, tax, legalization, and HR departments; support onboarding of new customers; perform registrations and updates in systems (Pipefy, Nibo, spreadsheets, and CRM); and contribute to improving the customer experience. Previous roles such as Customer Success Specialist, Customer Success Consultant, Customer Success Coordinator, or Customer Success Manager may indicate alignment with some of the activities for this position. **Desired Requirements:** **Education:** Completed undergraduate degree **Experience:** Prior experience required **Compensation and Benefits:** * Salary: 2,800.00 * Meal allowance * Transportation allowance * Health insurance * Gympass **Additional Information:** * Contract type: Hybrid — hybrid work model. * Candidates from Vespasiano, São José da Lapa, Lagoa Santa, or Sabará are also eligible for this position. * Duration: Full-time * Working hours: Monday to Thursday, from 08:00 to 18:00. Friday, from 08:00 to 17:00.