Collections Analyst

Description

Job Summary: Professional responsible for proactive collections, monitoring notifications, negotiating agreements, and supporting the structuring of collections department processes. Key Highlights: 1. Experience in collections or customer service 2. Strong communication and organizational skills 3. Support in structuring collections processes **Main Responsibilities:** * Conduct proactive customer collections via WhatsApp, phone calls, and email; * Monitor notifications and ensure response deadlines are met; * Negotiate payment agreements and terms with customers at various delinquency levels; * Record and track all interactions in the internal system; * Issue and send invoices, delinquency reports, and receipts as needed; * Support the structuring of processes and controls within the collections department. **Requirements:** * Prior experience in collections or customer service; * Strong verbal and written communication skills; * Organizational ability and agility in managing tasks. * Preferred Qualifications: * Experience in customer collections * Proficiency with spreadsheets or collections systems such as Mega Sênior, Main responsibilities: Employment Type: Full-time CLT Compensation: R$2.300,00 \- R$2.750,00 per month Benefits: * Health insurance * Dental insurance * Fuel allowance * Free parking * Profit-sharing program * Life insurance * Food allowance * Meal voucher * Transportation voucher Experience: * Negotiation (Mandatory)