Job Description: We are seeking a Customer Service Coordinator to ensure end-to-end order portfolio management—from order entry through to delivery—proactively delivering superior customer experience. The role entails leading and developing the team, promoting governance and cross-functional forums, as well as creating executive reports and dashboards to support data-driven decision-making. Additionally, the incumbent will drive improvements in the Order-to-Cash (O2C) process, ensuring system integrations and compliance, and monitor service-level KPIs, implementing action plans to achieve operational excellence. Requirements * Bachelor’s degree in Business Administration, Logistics, Engineering, or related fields * Experience in Customer Service or Supply Chain, preferably within consumer goods companies * Proven experience in team management and development * Strong analytical ability, organizational skills, and problem-solving orientation * Proficiency in ERPs (e.g., SAP, TOTVS, Oracle, Sankhya) and analytics tools (Excel and/or Power BI) * Excellent communication skills, systemic thinking, and results orientation Preferred Qualifications * Experience in structuring or transforming a Customer Service function 2512170202551923670