* Provide in-person/telephone/chat/email support, manage ticket queue, including: supporting end users with personal computers, company applications and peripherals; installing, formatting and configuring software; hardware maintenance. Assist and guide users/customers with their questions. Develop IT process documentation. * Experience with customer support (Help Desk) * Proficiency in Microsoft Office. Excellent written and verbal communication skills. * Information Technology. Job Type: Internship Contract Duration: 12 months Compensation: R$1,000.00 - R$1,100.00 per month Benefits: * Meal allowance * Transportation allowance