Ico Help Desk & IT Support Job Listings

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Telecommunications Assistant | Networks and Technology

**Job Description** We are seeking a proactive and analytically minded **Telecommunications Assistant**, fully covering mobile and fixed telephony areas to monitor and provide technical support for all platforms and services, serving as the escalation point for internal customers and technical teams. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the right place for you! Let’s sail toward the future! **\#JoinBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update departmental performance indicators when necessary; * Actively participate in organizational meetings and commitments upon request; * Use individual and collective protective equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Monitor and provide support for voice, data, LTE/5G platforms; * Provide support for configuration of routing, extensions, network settings, and other logic rules related to voice services; * Monitor radiofrequency planning and coverage studies for areas (using drive-tests and network planning software) served by LTE/5G technologies; * Monitor detailed traffic analysis; * Monitor discrepancies identified in CDR inter-operator billing reconciliations; * Reconcile and analyze disputes; * Verify charges and/or credits resulting from network usage, following up on appropriate actions; * Maintain contact with support teams of other operators to resolve issues; * Handle fixed-line number portability procedures; * Receive port-in or port-out requests, forward them, and track the process within the Brazilian Telecommunications Association’s portability system; * Coordinate line activation or deactivation with Brisanet’s Customer Support team; * Monitor and provide support for OSS (Operations Support Systems) and BSS (Business Support Systems), RAN (Radio Access Network) infrastructure, and Core Network. **What we seek for this opportunity:** * Completed Technical Course in Information Technology; * Basic Computer Skills; * Fundamentals of computer systems and networks; * Programming and networking logic; * Google Earth. * Availability to work on the 12x36 night shift schedule (7:00 PM to 7:00 AM); **Preferred qualifications:** * Currently pursuing a Bachelor’s degree in Computer Science and Technology, Information Systems, or related fields. **At the Brisanet Group, you’ll find:** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * A horizontal and vertical workplace—meaning you are the protagonist of your own career!; * Meal benefits (on-site cafeteria at headquarters; Alelo meal card at branches); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Up to 60% discount at Higher Education Institutions.

ROD CE 138, KM 14, S/N - Crioulos, Pereiro - CE, 63460-000, Brazil