Post-Sales Technical Support Supervisor

Description

Job Summary: We are seeking a Post-Sales Technical Support Supervisor to lead the technical team, ensure excellence in customer service, and manage support and maintenance operations for agricultural equipment. Key Highlights: 1. Team leadership in post-sales technical support 2. Focus on performance and customer experience 3. Work in technology applied to agribusiness **General Information** ---------------------- **Company:** Multinational technology company **Location:** São Luís \- Maranhão **Work Model:** On-site **Employment Type:** CLT **Working Hours:** Full-time **Area of Activity:** Technology, Agribusiness **Level:** Supervisory **Salary:** To be negotiated **About the Company** ------------------- A company operating in the field of technology applied to agribusiness, focused on innovative solutions for operation, monitoring, and maintenance of machinery and equipment. The organization operates in a growing market, delivering specialized technical support and contributing to increased productivity and efficiency in agriculture. With strong expertise in post\-sales and technical support, the company seeks professionals capable of ensuring excellence in customer service and high operational performance. **About the Opportunity** ------------------------ We are seeking a **Post-Sales Technical Support Supervisor** to lead the technical team and ensure excellence in customer service, directly managing support and maintenance operations for agricultural equipment. The role requires a dynamic, solution-oriented profile with strong focus on performance and customer experience. **Main Responsibilities** -------------------------------- * Supervise the technical support team (field and/or internal); * Monitor technical service calls for machinery and equipment; * Ensure adherence to deadlines and SLAs; * Handle critical cases and provide support to strategic customers; * Monitor performance indicators (MTTR, MTBF, NPS); * Identify process improvements and increase operational efficiency; * Ensure parts availability and logistical support; * Support technical training and standardization of post\-sales processes. **Mandatory Requirements** --------------------------- * Experience with agricultural machinery (mandatory); * Experience in technical support and post-sales; * Experience leading teams; * Knowledge of ticketing systems (CRM / Help Desk); * Analytical, organized, and results-oriented profile; * Strong communication skills and problem-solving ability. **Preferred Qualifications** ------------------------ * Experience in agribusiness or field-applied technology companies; * Experience with service metrics and continuous improvement; * Experience in parts management and maintenance logistics. **Benefits** -------------- * Meal allowance / food voucher * Competitive compensation package * Professional growth opportunities. **Selection Process Steps** ------------------------------- * Resume screening * Interview with IEST Group * Interview with the company * Offer and onboarding