Support Technician

Description

Job Summary: The professional will provide second-level on-site and remote support for incidents and service requests, including support for software, corporate systems, and IT equipment. Key Highlights: 1. Second-level support (on-site and remote) 2. Support for software, corporate systems, and IT equipment 3. Computer configuration and Microsoft 365 support Responsibilities and Duties: * Provide second-level on-site and remote support for incidents and service requests; * Deliver support for software, corporate systems, and IT equipment; * Evaluate, log, reclassify, and track service tickets, ensuring SLA compliance; * Investigate, diagnose, and resolve incidents, escalating when necessary; * Install and configure approved system images, Windows 10 or later operating systems, and corporate software; * Manage network folder permissions and provide Microsoft 365 support (Outlook, Word, Excel, PowerPoint, OneDrive, and OneNote); * Assemble, maintain, and configure computers, as well as install peripherals and accessories; * Close service tickets after user validation, following established procedures and policies. Minimum Education: Technical Course Driver's License: Class B Personal Vehicle