Job Summary: Customer service professional providing in-person and online support, responsible for registering customers, directing them to examinations, receiving payments, and ensuring compliance with quality standards. Key Highlights: 1. In-person and online customer service 2. Payment management and administrative routines 3. Focus on improving internal processes Requirements: Completed high school education; Minimum 12 months of customer service experience; Good typing skills; Agility; Strong communication and teamwork abilities; Intermediate computer skills. Responsibilities: - Provide in-person and online customer service (register customers in the internal system and verify outstanding items); - Direct customers to undergo examinations; - Receive payments via credit/debit card, cash, bank transfer, and PIX; - Reconcile received funds; - Review daily service records with the examination release department; - Ensure proper execution of routines and compliance with Quality Management, Occupational Health and Safety systems, and focus on continuous improvement of internal processes; - Send reports to customers, and perform other duties inherent to the position. Benefits: - Fixed salary; - Transportation allowance (VT); - On-site meals; - Health insurance after 3 months (HAPVIDA – co-payment); - Dental insurance; - Potential discounts at universities and leisure clubs. **Salary:** Negotiable **Mandatory Skills:** Agility in task execution; Strong interpersonal skills and ability to work effectively in a team. **Desired Skills:** Familiarity with the SOC system is desirable.
João Silva
Indeed · HR
João Silva
Indeed · HR
