IT SUPPORT TECHNICIAN (3AM IT Services - Santo Amaro)

Description

Job Summary: An IT Support professional to provide second-level support, both on-site and remotely, resolving incidents and service requests, and supporting systems and equipment. Key Highlights: 1. Second-level support (on-site and remote) 2. Support for software, corporate systems, and IT equipment 3. Computer configuration and Microsoft 365 support An IT solutions company is seeking an IT Support Technician in São Luís. Since 2011, 3AM IT Services has been consolidating its position in the market as a specialized IT solutions provider. Its service portfolio includes End User Support and Professional Services. In 2014, it joined Grupo Rio Minas, further expanding its presence and now employing over 70 professionals distributed across various regions of Brazil, serving 100% of the national territory. Today, it is a company recognized for its services delivered to major market players, serving large IT clients such as Algar, Stefanini, Sonda IT, Tech Mahindra, Atos, Positivo, Atento, and others. **Responsibilities:** Provide second-level support, both on-site and remotely, for incidents and service requests. Deliver support for software, corporate systems, and IT equipment. Evaluate, log, reclassify, and track tickets, ensuring SLA compliance. Investigate, diagnose, and resolve incidents, escalating when necessary. Install and configure approved system images, Windows 10 or later operating systems, and corporate software. Manage network folder permissions and provide Microsoft 365 support, including Outlook, Word, Excel, PowerPoint, OneDrive, and OneNote. Assemble, maintain, and configure computers, and install peripherals and accessories. Close tickets upon user validation, following established procedures and policies. Previous experience as a Technical Support Analyst, User Support Specialist, Help Desk Assistant, or IT Technician may indicate alignment with some activities of this role. Incomplete technical qualification required; prior experience mandatory **Compensation and Benefits:** * Salary: BRL 2\.700,00 * Benefits disclosed during the interview stage. **Additional Information:** * Contract: PJ \- On-site. * Duration: Full-time * Working hours: Business hours.