Job Summary: We are seeking a technical professional to install, repair, and maintain FTTH and FTTA fiber-optic networks, ensuring internet service quality and continuity. Key Highlights: 1. Passionate about technology and transformation 2. Friendly and efficient customer service 3. Focused on always doing the right thing We are Alloha Fibra, Brazil's largest independent fiber-optic group. A connected and united team passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To join our team, the candidate will face the following challenges: * Perform installation and repair services for FTTH and FTTA network technologies for residential customers; * Conduct corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair/correct service failures, including slow speeds, Wi\-Fi issues, no connectivity, intermittent connections, etc.; * Remove cables and equipment from canceled customers to free up capacity for new customers; * Assess access feasibility for the commercial team; * Relocate equipment within the same residence (room-to-room moves); * Relocate equipment to a new address upon customer request; * Perform upgrades—replacing or adding equipment when the customer changes their plan; * Install internal and external cabling and connections; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, escalate to technical support; * Diagnose and resolve network issues; * Provide friendly and efficient customer service, clarifying doubts and guiding proper use of services; * Document and maintain records of network configurations; * Perform other duties related to the position, following the manager's guidance. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Availability to work on a 6x1 schedule (including Saturdays, Sundays, and holidays as per roster); * Valid Class B driver’s license; * NR 10 and NR 35 certifications preferred; * Technical experience and familiarity with telecommunications network installation and repair procedures; **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão \- PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5% to 12% discounts on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value diversity**, represented by our employees and customers across all regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, with a fiber-optic network spanning over 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team working **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative, responsible space for people and business sustainability. For more information, visit https://alloha.com/
João Silva
Indeed · HR
João Silva
Indeed · HR
