Icara Networks & Systems Administration Job Listings

SENIOR TECHNICAL SUPPORT ANALYST64656259709187120

Indeed

SENIOR TECHNICAL SUPPORT ANALYST

We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even when apart, we stay united. We hold regular ceremonies to foster closer connections, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting pluralism. Therefore, **there’s room here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What we’re looking for:** An organized and proactive individual. **Your day-to-day responsibilities:** * Providing user support via phone, remote access, or in person; logging incidents to enable analysis and resolution of service requests, escalating them to appropriate resolver groups when necessary; * Handling incidents related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Delivering technical support to ensure high availability and performance of client platforms; guiding and training users when required; * Performing requirement analysis, development, testing, user acceptance testing (UAT), and deployment related to infrastructure; * Conducting directory mapping, configuring POP/Exchange email, Lotus Notes, user profiles, VPN installation, Active Directory, and IP configuration; Performing requirement analysis, development, testing, user acceptance testing (UAT), and deployment related to infrastructure; * **Requirements and qualifications** **Required expertise:** * Windows; * Active Directory; * Certificate Services; * Clustering and NLB (Network Load Balancing); * IIS; * Terminal Server; * Computer networking; * Basic information security concepts. **Preferred qualifications:** * CITRIX experience; * ITIL certification; * MCITP: EA or MCSE certification. **Working hours:** * **** **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional information** **What you’ll find here:** * A stimulating environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback sessions**, aimed at continuous development of our people * **Meal and/or food vouchers** for grocery shopping and meals * **Medical and dental assistance** to keep you and your family healthy * **Pharmacy partnerships** offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership benefits** to encourage physical activity * **SESC partnership**, providing diverse cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans** with attractive interest rates + financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, getting inspired, exploring our open positions, and becoming part of this ever-growing team?

R. João Pessoa, 24 - Centro, Criciúma - SC, 88801-530, Brazil

Code 10394778 - Senior Technical Support Analyst64609524982145121

Indeed

Code 10394778 - Senior Technical Support Analyst

We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even when apart, we stay connected. We hold regular ceremonies to foster closeness, share knowledge, and stay updated on company news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and duties** **What we’re looking for?** An organized and proactive individual. **Your day-to-day responsibilities** * Providing user support via phone, remote access, or in-person assistance; logging incidents to enable analysis and resolution of service requests, escalating them to appropriate resolution teams when necessary; * Handling incidents related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Delivering technical support to ensure high availability and optimal performance of client platforms; guiding and training users when required; * Conducting requirement analysis, development, testing, user acceptance testing (UAT), and deployment related to infrastructure; * Performing directory mapping, configuring POP/Exchange/Lotus Notes email accounts, setting up user profiles, installing VPNs, and configuring Active Directory and IP settings; Conducting requirement analysis, development, testing, user acceptance testing (UAT), and deployment related to infrastructure; * **Requirements and qualifications** **Required knowledge:** * Windows; * Active Directory; * Certificate Services; * Clustering and NLB (Network Load Balancing); * IIS; * Terminal Server; * Computer Networks; * Basic Information Security concepts. **Preferred qualifications** * CITRIX knowledge; * ITIL certification; * MCITP: EA or MCSE certification. **Working hours** * **Mon. to Fri., 8:00 AM to 5:00 PM** **NOTE:** Hey! If you don’t meet all the requirements for this position, we still encourage you to apply! We’ll carefully evaluate your profile considering all your qualifications. **Additional information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, usable for grocery shopping and meals * **Medical and dental insurance**, keeping you and your family’s health covered * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership partnership**, encouraging regular physical activity * **SESC partnership**, providing diverse cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans**, with attractive interest rates, plus a financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love with what we do, exploring our open positions, and becoming part of this ever-growing team?

R. João Pessoa, 24 - Centro, Criciúma - SC, 88801-530, Brazil

IT Infrastructure Analyst64528620945411122

Indeed

IT Infrastructure Analyst

**Job: IT Infrastructure Analyst — Baly Energy Drink** **Location:** Tubarão/SC **Industry:** Beverage Manufacturing **About the Opportunity** If you are passionate about technology, enjoy solving problems, and are looking for a dynamic environment to apply your skills, join Baly's yellow team! Here, you will have the opportunity to work with infrastructure, information security, and technical support, ensuring stability and efficiency across all operations. **What You'll Do Here:** * Configure and manage Active Directory, access policies, and firewalls; * Monitor corporate antivirus and perform IT asset management; * Offer technical support for networks, computers, and users; * Open, track, and document service tickets. **What We're Looking For in You:** * Knowledge of networks, servers, and security tools; * Organizational skills and ability to prioritize tasks; * Strong communication and problem-solving abilities; * Proactivity and willingness to work closely with internal departments. **Compensation:** Salary: To be negotiated. **Benefits:** * SESI Healthcare Plan * BALY product discounts * Discounts at partner companies * UNIMED health insurance (no monthly fee) * Attendance bonus * On-site restaurant **Job Type:** Full-time CLT At Baly, technology and energy go hand in hand to keep our operations running strong. Job type: Full-time CLT Pay: R$3\.500,00 \- R$5\.000,00 per month Benefits: * Transportation allowance

R. Januário Corrêa Bittencourt, 887 - Vila Esperança, Tubarão - SC, 88708-285, Brazil

R$3,500-5,000/month