Job Summary: Professional to work in the Administrative department, focused on After-Sales and Customer Service, ensuring customer satisfaction and loyalty through service and support. Key Highlights: 1. Work in the Administrative, After-Sales, and Customer Service departments 2. Focus on customer service and support 3. Opportunity for customer negotiation and retention * ### **Job Description** We are seeking a professional to join our team in the Administrative department, directly handling After-Sales and Customer Service. The candidate will be responsible for post-sale customer service and support, ensuring customer satisfaction and loyalty. MAIN RESPONSIBILITIES + Customer service with focus on WhatsApp and primary communication channel + Registration and follow-up of complaints, requests, and protocols + After-sales support and tracking of orders and returns + Proactive negotiation to reverse cancellations, always aiming to retain customers and maintain orders + Control and organization of administrative documents and spreadsheets + Communication among internal departments to resolve requests + Identification of improvements in service processes + Generation of reports and monitoring of departmental KPIs REQUIREMENTS + Completed high school education (currently pursuing higher education is a plus) + Experience in administrative, after-sales, or customer service roles + Basic proficiency in tools such as Excel and management systems + Strong verbal and written communication skills + Organizational skills, proactivity, and attention to detail + Ability to handle customers in conflict situations ADDITIONAL ASSETS + Knowledge of ERP or CRM systems + Familiarity with customer negotiation and retention techniques + Experience in industrial or manufacturing companies * ### **Area of Activity:** Administration * ### **CBO Job Title:** Administrative Assistant * ### **Education Level:** Completed High School (Secondary Education) * ### **Additional Benefits** + Health Insurance + Meal Allowance + Transportation Allowance * ### **Contract Type** Indefinite-term (CLT) * ### **Work Format** On-site * ### **Other Information** The candidate must be available for travel? No Accept candidates without experience? No Working days Monday to Friday Business hours Workload 44 hours per week
João Silva
Indeed · HR
João Silva
Indeed · HR
