Training

Description

Job Summary: Join a GPTW-certified team, working on training and development for collections operations teams, with a focus on negotiation and performance indicator analysis. Key Highlights: 1. Experience in debt negotiation and handling objections 2. Knowledge of negotiation techniques and script development 3. Ability to create learning paths and deliver structured feedback Join the team ranked among the Best Companies to Work For, certified by GPTW! Requirements: Experience Minimum 2 years of experience in collections operations Practical experience in: Debt negotiation Handling objections B2C and/or B2B portfolios Targets and KPIs (CPC, TKM, Effectiveness, Conversion) Technical Knowledge Negotiation techniques Script development KPI analysis Intermediate Excel Experience with CRM / dialer systems ADDITIONAL ASSETS Prior experience as a quality monitor or supervisor Experience delivering training for both new and experienced portfolio teams BEHAVIORAL COMPETENCIES Clear and didactic communication Leadership posture Organization Analytical mindset Ability to deliver structured feedback Energy and engagement RESPONSIBILITIES Deliver initial training (onboarding) Create learning paths Conduct portfolio-specific refresher training Train on specific objections Support supervisors in team development Monitor post-training progress Develop training materials (slides, activities, simulations) Minimum Education: High School Diploma * Transportation allowance * Meal allowance