Job Summary: We are seeking a proactive professional to implement and provide support for management software in clinics/hospitals, ensuring smooth user experience and transforming questions into solutions. Key Highlights: 1. Frontline work with healthcare management software 2. User training and system configuration 3. Incident resolution and operational stability assurance **NORT'S** At Nort’s, we believe every company needs a North: the right direction to grow securely and purposefully. We act as strategic partners in People Management, Risk Management, and Corporate Legal Services, integrating these three pillars to strengthen businesses and prepare them for the future. **THE POSITION** We seek a proactive professional with excellent communication skills to work frontline for a company providing management software to clinics and hospitals. The professional will serve as the liaison between the company and its clients, ensuring seamless user experience from the very first access. The primary focus is leading the “go-live” (implementation) for new clients and ensuring daily operational stability (support), transforming technical questions into solutions that simplify the work of physicians, receptionists, and administrators. **RESPONSIBILITIES** * Understand how the clinic/hospital currently operates to configure the system in the most client-specific manner; * Deliver training (remote or in-person) for users across different roles (clinical staff, reception, billing, and finance), adapting language to each audience; * Configure pricing tables, health insurance plans, physician reimbursement rules, and user access profiles within the system; * Provide intensive monitoring during the first official days of system usage to ensure operational security; * Resolve incidents via chat, tickets, or phone, adhering to service-level agreement (SLA) requirements and prioritizing critical cases affecting patient care; * Investigate root causes of issues (e.g., operational queries, infrastructure failures, or system bugs) and apply corrective actions or escalate to the Development team; * Test new features or fixes before releasing them to customers; * Create and update manuals and help articles to encourage self-service. **PREFERRED QUALIFICATIONS** * Experience in clinic reception or administration; * Driver’s license class B and personal vehicle; * Experience in customer service and technical support. **SCHEDULE** * Monday to Friday – 08:00 to 18:00