Job Summary: Analyst responsible for statistical analysis of customer service activities, performance evaluation, incident reporting, process monitoring, and strategic development. Key Highlights: 1. Data Analysis and Performance Reporting 2. Customer Relationship Management and Strategy Development 3. Sales Campaign Monitoring and Excellence Program Tracking Conducts statistical analysis of customer service activities, evaluates achievement of established targets, identifies incidents and findings, tracks departmental process progress, updates analytical reports, and monitors performance metrics. Responsibilities: * Data Analysis: * Performance Reporting: * Customer Relationship Management: * Strategy Development: * Negotiation Support: * Training and Support: * Opportunity Identification: * Feedback to Product Development: * Market and Competitive Research: * Campaign Coordination: * Sales Campaign and Excellence Program Tracking; * Route Evaluation; * Results Presentation; Minimum Education: Bachelor's Degree
João Silva
Indeed · HR
João Silva
Indeed · HR
