After-Sales Business Development Analyst

Description

Job Summary: We are seeking a professional to ensure strategic alignment and operational excellence across our after-sales partner network, supporting and developing solutions. Key Highlights: 1. Opportunities for personal and professional development 2. Ensure strategic alignment across the after-sales partner network 3. Technical support and continuous product improvement At PALFINGER, we have been elevating products to new heights for over 90 years, driven by a pioneering and passionate spirit. As a global technology and engineering company, we are world leaders in manufacturing and supplying innovative crane and lifting solutions. Our success is sustained by the tireless efforts of our more than 12,350 employees, who daily contribute their ideas and energy toward our vision. Here, you will find a dynamic work environment brimming with opportunities for personal and professional development. Join our team and launch your career at PALFINGER. Interested in this position but still have questions? We would be delighted to assist you. **Your Responsibilities** -------------------------- * Ensure strategic alignment and operational excellence across the entire after-sales partner network; * Define operational targets for after-sales partners and customer service; * Jointly develop action plans with internal teams to drive the development of our partners and their respective regions; * Develop and ensure execution of KPI reports per partner to measure and improve partner performance; * Support the region in implementing new after-sales tools and solutions from headquarters, including preparing these solutions and training the partner network; * Provide technical support to the network of representatives, authorized workshops, and interface departments involved in after-sales processes, clarifying doubts and resolving issues; * Collaborate with other company departments, integrating product technical information and contributing to continuous improvement. **Your Qualifications** ---------------------- * Completed undergraduate degree, preferably in Engineering or related fields; * Intermediate English and basic Spanish proficiency; * SAP knowledge; * Experience in after-sales and customer service activities; * Experience in Technical Support or Quality Systems activities; * Familiarity with the Consumer Protection Code; * Knowledge of after-sales and customer service performance indicators; * Willingness to travel; * Must reside in Sorocaba – SP. **What We Offer** ------------------------ * Standard benefits, subject to enrollment, including: * Sodexo Meal Card (R$29.00 per day, with employee contribution); * URBES Transportation Benefit (with employee contribution); * UNIMED NACIONAL Health Plan (with employee contribution – dependents up to age 18); * Group Life Insurance (coverage of R$26,000.00, at no cost); * Individual Life Insurance (based on contracted coverage); applicable only if not opting for the group insurance above; * Private Pension Plans (VGBL and PGBL), per company policy and plan; * Education and Language Program (per company policy); * Profit-Sharing Program (PPR), per company policy; * Workplace Gymnastics (at no cost); * Attendance Bonus – Monthly Basic Food Basket (per company policy); * Profit-Sharing Program (PPR), per company policy. Interested in this position but still have questions? We would be delighted to assist you. Quick application Apply with registration