SOLUTION ARCHITECT

Description

Job Summary: Analyst responsible for critically analyzing and structuring service solutions for new projects, RFPs, and outsourcing engagements, involving technical support, operational management, and commercial automation. Key Highlights: 1. Leader in IT outsourcing in Brazil 2. Innovative environment with continuous learning 3. Career development and leadership opportunities Join Simpress, the leader in IT outsourcing in Brazil! Our mission drives us: to make our customers’ lives easier. We offer an innovative environment that demands agility and delivery. We value continuous learning and provide opportunities for every professional to grow, take ownership of their journey, and accelerate their career. If you resonate with our way of being, join our team of \#Simlovers! **Responsibilities and Duties** * Critically analyze and structure service solutions to meet requirements for new projects, RFPs, RFQs, and outsourcing or service-based sales initiatives targeting government tenders and Terms of Reference (TRs). This includes sizing technical support structures, operational management, on-site support, and backup plans for core business pillars: MPS (Managed Print Services), Device as a Service (DaaS for PCs and/or Mobility), and Commercial Automation (thermal printing and data collectors). * Size resources required for specialized microcomputer support and field service (on-site support) offerings under Workplace (where "Workplace" refers to service desk, field service, and bodyshop — i.e., labor resource allocation). * Evaluate project service scenarios and scope, considering activities, service requirements, risks, service level agreements (SLAs) and associated penalties, responsibilities, etc., to support the commercial team in structuring and developing costing elements for subsequent pricing, assumptions, and constraints to be included in the service proposal. * Collaborate with departments including: Commercial, Services, Partners/Service Providers, Solution Implementation, Technical Support, Product Marketing, Billing, Logistics, Systems, and Facilities — aiming to secure differentiated conditions to meet project demands and/or propose strategies enhancing cost competitiveness, flexibility, and consistent service quality throughout the contract term. * Maintain updated operational and technical labor cost databases used in the company’s standard service delivery scope (e.g., technical labor per thousand printed pages, resident technical labor, bundled maintenance packages: technical labor \+ parts). Also maintain tables for Response Time, Solution Type, and Geographic Service Regions within the current pricing tool. * Assume responsibility for a defined portion of a project or process; build credibility through competent work and exercise autonomy to propose innovations within pre-established parameters. * Propose improvements to service offerings and their execution to sustain competitiveness and alignment with customer demands and/or changes in the company’s equipment-based offerings (core pillars). * Support the commercial team in drafting Terms of Reference, RFQs, and RFIs for projects across all company pillars. * Participate in meetings alongside the commercial team to defend technical proposals, presenting in detail the proposed service strategy to secure contract closure and client agreement. Prior knowledge of products and services used and offered in our proposals — including equipment, software, and/or services — is required, enabling competitive analysis against market and competitors to enhance our competitiveness and accuracy. * **Requirements and Qualifications** Bachelor’s degree required; Experience managing products and solutions in hardware, software, or labor-based outsourcing segments; experience designing solutions for MPS, DaaS, Workplace, or Service Desk; Familiarity with analyzing RFIs, RFPs, public tenders, and Terms of Reference; basic knowledge of Cost Modeling (direct, indirect, variable, fixed costs); Experience executing or managing IT service delivery; Technical ability to lead client presentations and meetings; Knowledge of best practices in IT Service Management based on the ITIL framework; Understanding of Workplace service sizing for Service Desk and Field Service. **Additional Information** Check out the benefits included in this journey: Profit Sharing (PLR): Above-market recognition, valuing achievements built together. Health and Well-being: Medical and dental coverage for employees and dependents; Telemedicine with no co-payment; Mental Health and Healthy Eating Programs; Wellhub. Meal Voucher or Food Allowance. Birthday Day Off. Development: Sim Universidade — our corporate university offering courses and learning paths that foster continuous learning and professional growth; Educational partnerships with recognized institutions. Employee Referral Program: Here, great referrals to join our team are recognized.