Administrative Assistant I

Description

Colégio SER is seeking professionals passionate about education to join its team. As a reference in quality education and holistic student development, the school offers an innovative pedagogical approach that values student agency, socioemotional development, and academic excellence. If you enjoy working with people, believe in education’s transformative power, and wish to be part of a welcoming and collaborative environment, this opportunity is for you! **Responsibilities and duties** * Provide proactive and responsive service to interested parents/guardians through in-person channels, phone, WhatsApp, email, and support platforms. * Contact new leads and manage the entire sales funnel until enrollment completion (follow-up). * Conduct financial negotiations after pedagogical alignment and validation. * Monitor feedback from the pedagogical team to ensure continuity of commercial processes. * Request, verify, and organize documents required to finalize enrollments. * Register students in the system, including pedagogical and financial procedures. * Forward contracts and track signatures with parents/guardians. * After contract signing, send the enrollment bill, institutional access credentials, and initial guidance. * Organize and keep the CRM and other commercial records updated. * Perform physical and digital archiving of enrollment documents in student files. * Prepare and send a welcome guide containing essential information on accessing and using institutional systems. * Support ongoing commercial campaigns by appropriately directing parents/guardians. * Participate in organizing and executing commercial events, external activities, and lead generation. * Attend institutional events during weekdays and weekends as needed. * Prepare kits and materials for commercial initiatives, such as referral campaigns, "collegues" programs, and "friend reward" promotions, among others. * Visit partner schools to strengthen relationships and maintain strategic partnerships. * Support relationship-building activities with educational sponsors and partners throughout the year. * Distribute promotional gifts, institutional materials, and assist in promotional actions. * Organize materials necessary for continuous enrollment operations and commercial initiatives. * Produce student ID cards for incoming intake cohorts and forward them to coordination. * Prospect new partnerships and commercial opportunities for institutional expansion. * Collaborate closely with pedagogical, financial, and administrative teams to ensure excellence in service. **Requirements and qualifications** **Requirements** -------------- * Prior experience in the educational commercial sector. * Experience in customer service and school enrollment processes. * Knowledge of CRM and educational management systems (e.g., RD Station or HubSpot). * Strong verbal and written communication skills. * Organization, proactivity, and results orientation. * Availability to participate in external events and commercial activities. **Preferred qualifications** ---------------- * Experience in lead generation within the educational sector. * Experience in external outreach and relationship management with partner schools. * Knowledge of financial negotiations and student retention strategies. **Additional information** Meal Allowance | On-site Meals | SESC Partnership | TotalPass | Pharmacy Card | Transportation Allowance or Parking Card | Medical and Dental Plan (Optional) | Study Grants Founded ten years ago, **Colégio SER** was established with the goal of delivering differentiated, high-quality education. Since then, we have invested in innovative pedagogical methods and educator training. We adopted the **"The Leader in Me"** program, which develops students’ socioemotional skills, leadership abilities, and sense of agency. Our commitment made us the region’s first **Lighthouse School**, a benchmark for this program. Our mission, **"Educate to Grow,"** reflects our belief that education extends beyond academic content. We shape conscious citizens, prepared to face challenges and contribute positively to society. **Colégio SER** is a welcoming community where every student and staff member is valued and encouraged to reach their full potential.