SHIFT SCHEDULER

Description

Job Summary: The professional will provide active and responsive telephone support, schedule and confirm workshop services (e.g., inspections, maintenance, and other services), organize the workshop schedule, and ensure courteous and efficient customer service. Key Highlights: 1. Active and responsive telephone support for dealership customers 2. Scheduling and confirmation of workshop services 3. Workshop schedule organization and monitoring Join Us in Building the Future of Mobility! At **AUTOMOB**, we breathe passion for cars. We are a 100% Brazilian company driven by the talent, enthusiasm, and contagious energy of our employees. Here, challenges become opportunities, and your voice has the power to shape the future of the dealership sector in Brazil. We are **leaders** in the industry, with a strong nationwide presence. From light vehicles to heavy machinery, from financial services to insurance and consortia, we offer an integrated universe of solutions for our customers. With over **190 stores across 12 states and 65 cities**, we represent iconic brands such as BMW, Honda, Volkswagen, Toyota, JLR, Volvo, BYD, GWM, Ford, VW/MAN, Valtra, Fendt, and many others. Imagine\-yourself working with the largest brand portfolio in the segment in the country, alongside more than 5,000 passionate and engaged professionals. At **AUTOMOB**, you’ll have the opportunity to develop your skills, expand your knowledge, and build a successful career in a dynamic and challenging environment. We offer comprehensive solutions for our customers—from vehicle sales to post\-sales services, including workshops, bodywork, and painting. If you’re passionate about cars, eager to learn, and seeking a place where your ideas are valued, AUTOMOB is your destination! Join us and make a difference in a company that values diversity and inclusion in all forms. Join our team and become part of a group that celebrates individuality and mutual respect. **Responsibilities and Duties** * Make active and responsive calls to dealership customers. * Schedule workshop services (e.g., inspections, maintenance, and other services). * Confirm appointments and send service reminders. * Assist customers via phone, WhatsApp, and internal systems. * Organize and monitor the workshop schedule, directing customers according to availability. * Ensure courteous, efficient, and high\-quality customer service. Remuneration: * Fixed salary. * 5% commission on scheduled/completed services (per company policy). **Requirements and Qualifications** * Completed high school education. * Experience in telephone support, telemarketing, or scheduling is a plus. * Strong communication and organizational skills. * Proficiency with systems and customer service. **Additional Information** **PEOPLE ARE OUR BUSINESS—THAT’S WHY WE VALUE OUR EMPLOYEES IN MULTIPLE WAYS!** We also offer the traditional benefits you already know. But we go beyond—learn more! * **CONNECTED TO YOU:** Specialized 24\-hour support for our employees and their families through a dedicated center offering psychological, health, social, family, financial, and/or legal assistance—all strictly confidential. * Extended **Maternity** and **Paternity Leave** \+ **Newborn Kit** for new mothers and fathers. * We understand how important children’s and teenagers’ education is. At **AUTOMOB**, we help with purchasing the **school supplies kit** for our employees’ children. * Our employees enjoy exclusive access to a **discount platform** covering travel, culture and entertainment, services, gastronomy, education, and wellness. * Through the **AUTOMOB University**, our employees learn and accelerate their professional development, becoming protagonists of their own careers.  * We recognize and value our **veteran employees** who reach milestone anniversaries. Employees with **15+ years** receive an extra\-special event. * **Mom’s Corner:** This space—in our headquarters in Itaim Bibi and administrative headquarters in Mogi das Cruzes—is dedicated to mothers returning from maternity leave who wish to **continue breastfeeding**. The area provides all necessary **equipment for milk expression and storage**, ensuring privacy and comfort. **** * **Totalpass:** Access to an extensive network of gyms and mental health and nutrition services, promoting healthy habits and well\-being. * **Pet Love:** To care for your four\-legged family member too, we include a special benefit for this beloved member of your family. Do you identify with this position? Explore our openings, apply, and let’s grow together at this company that expands every day. The dream that began in 1995 with our first Volkswagen dealership gained momentum and evolved into Brazil’s largest and most diversified dealership group. Our brand and product portfolio spans light vehicles—new and used—to agricultural machinery, yellow\-line equipment, and diverse services meeting our customers’ needs. Today, we represent 35 brands across these various segments. Our devotion to service is embedded in our culture. We have a highly skilled team sharing core values: PEOPLE, CUSTOMERS, SIMPLICITY, OWNER\-MINDSET, SUSTAINABILITY, AND PROFIT. In 2021, we launched our consolidation process with the creation of AUTOMOB; however, in 2024, we unified all dealership companies and operations under one single company. Today, we operate over 200 stores across 13 Brazilian states, supported by a team of nearly 7,000 employees. Interested and ready to join our Group? Then **accelerate with us**! We are a diverse company that promotes diversity across all positions—regardless of gender, sexual orientation, race, religion, or disability.