Job Summary: Engages directly with end consumers, representing the brand through tailored solutions and exceeding performance targets, prioritizing customer well-being and delivering appropriate products and services. Key Highlights: 1. Direct engagement with end consumers and brand representation 2. Focus on customer well-being and negotiation strategies 3. Continuous improvement through area-specific training RESPONSIBILITIES AND DUTIES Engages directly with end consumers, representing the brand through proposed solutions and surpassing qualitative and quantitative objectives. Approaches customers in a courteous and respectful manner, prioritizing their well-being within the service environment. Interacts with customers to develop negotiation strategies aimed at understanding them and identifying their needs. Offers products and services aligned with each customer’s specific situation, providing comprehensive information to minimize discomfort related to the purchase. Uses digital platforms to retrieve the customer’s call history and accurately record information consistent with the agreed-upon request. Leads negotiation closure, clearly highlighting what the consumer has acquired to fulfill their initial need. Follows up and supports customers after the sale to foster loyalty. Actively participates in all area-specific training programs to enhance knowledge and skills, achieving satisfactory performance outcomes. REQUIREMENTS AND QUALIFICATIONS Completed High School; Sales experience; Sales argumentation techniques; Goal planning. BRAZIL’S LARGEST VIVO PARTNER! Founded in Nova Bassano, Rio Grande do Sul, ALEA began operations in 1990 performing electronic equipment maintenance. Seven years later, it became an authorized VIVO Partner and entered the telecommunications sector. In 2004, the current sole shareholder and CEO acquired the company. Over the past three years, the company has expanded significantly, reaching the metropolitan region of Porto Alegre, Missões and Fronteiras regions of Rio Grande do Sul, Paraná state, and Bahia. Currently, the ALEA Network employs over 1,300 collaborators across its Reseller Channel, operating 198 stores and a Door-to-Door Channel. It operates in the states of Rio Grande do Sul, Paraná, Espírito Santo, Rio de Janeiro, São Paulo, Minas Gerais, Distrito Federal, Goiás, Bahia, Pará, Maranhão, and Rondônia, recognized as Brazil’s largest VIVO Partner. Mission To provide consumers with communication and technology products and services that deliver positive experiences through excellent service, while offering brands the strongest retail sales force. Vision To be the benchmark for high-volume retail sales management in Brazil. Values Respect for employees and customers Commitment Boldness Honesty Responsibility Minimum Education Level: High School (Secondary Education) * TotalPass * Transportation allowance * Life insurance * Bonus * Health plan