Hello, we are Faiston! A Brazilian technology company that, for over 20 years, has been transforming and inspiring through this sector. Our primary objective is to provide adaptable solutions to our users, meeting their needs and exceeding their expectations. Have you ever considered working at one of Brazil's most innovative technology companies? Then Faiston is the right place for you! WHO WE ARE \- Faiston \| Evolving is the revolution **The responsibilities of the professional occupying this position will be:** * The Junior Support Assistant I supports operational and technical activities within IT infrastructure environments, especially in data centers and technical rooms. They are responsible for performing field support tasks, monitoring suppliers, and physically controlling critical environments, always in compliance with security and quality procedures. * Support supplier monitoring during maintenance and on-site service visits. * Install and uninstall equipment in racks (servers, storage systems, switches, etc.). * Perform initial troubleshooting on equipment and basic IT infrastructure. * Replace backup tapes according to routine or technical request. * Open incidents in the ITSM tool and monitor ticket progress. * Control and monitor personnel access to technical rooms and restricted areas. * Support the support team in routine activities, recordkeeping, and documentation. * Ensure organization and adherence to operational procedures in the technical environment. * Availability to work in the metropolitan region, as requested by the Client. * Report any issues in the environment that may impact your activities or the Client’s to your direct management. **Learn about our benefits:** ✅ Medical and dental assistance (NotreDame Intermedica); ✅ Life insurance; ✅ Transportation allowance with 6% payroll deduction; ✅ Meal allowance (R$ 40.00 per day); ✅ Wellhub-Gympass health platform (access to over 700 gyms across Brazil with affordable plans); ✅ Benefits club offering discounts with partners, including pharmacies, apparel, cinemas, lab tests, medical consultations, and more; ✅ Partnerships with educational institutions; ✅ Free access to telemedicine, psychologists, and nutritionists for comprehensive health care; ✅ Partnership with SESC.
João Silva
Indeed · HR
João Silva
Indeed · HR
