Maître

Description

Job Objective Ensure excellence in dining room service by coordinating the team, organizing service flow, and guaranteeing a high-standard experience for customers. Key Responsibilities * Coordinate the dining room team (waiters, busboys, and hostesses). * Greet customers and oversee their experience throughout service. * Manage reservations, waiting lists, and table assignments. * Maintain service standards, staff demeanor, and appearance. * Support the team during peak hours. * Resolve customer complaints and issues professionally. * Inspect dining room cleanliness, organization, and setup. * Collaborate with kitchen, bar, and management teams. * Monitor sales and suggest service improvements. * Assist in staff training and development. Requirements * Experience in customer service and dining room leadership. * Strong communication skills and professional demeanor. * Organizational ability and agility. * Aptitude for interacting effectively with customers and team members. * Basic knowledge of restaurant/café operations. Preferred Qualifications * Experience in high-end restaurants. * Knowledge of wines, specialty coffees, or hospitality. Additional Information Work schedule: 6 days on / 1 day off Base salary: R$3.090,00 Tips: R$1.200,00 (average) + Transportation allowance (VT) + On-site meals Expected Performance Indicators * Service quality. * Dining room organization. * Customer satisfaction. * Service efficiency. * Team performance and demeanor. Total monthly compensation: starting from R$4.290,00 Benefits: * Fuel allowance * Profit-sharing program * Meal voucher * Transportation voucher Work location: On-site