Junior After-Sales Analyst

Description

Job Summary: As a Junior After-Sales Analyst, you will be responsible for customer support, report analysis, business travel, training, and portfolio management, ensuring customer satisfaction and loyalty. Key Highlights: 1. In-person and remote customer support, ensuring customer satisfaction 2. Report analysis and collaboration with engineering and development teams 3. Customer portfolio management, business travel, and training **Responsibilities and Duties** **As a Junior After\-Sales Analyst, you will:** * Provide in-person and remote customer support, ensuring customer needs are fully understood and effectively addressed; * Analyze reports and collaborate with Engineering and Development departments to ensure customer satisfaction and loyalty; * Use analytical insights to identify improvement opportunities in sales and after\-sales processes; * Conduct business travel for customer follow-up; * Deliver product-related training sessions; * Perform periodic customer visits; * Manage customer portfolios. **Requirements and Qualifications** **Basic requirements include:** * Ability to adapt to dynamic and challenging environments, resolving problems quickly and efficiently; * Experience in customer relationship management, customer service, or related activities; * Sense of urgency/priority, performing tasks within tight deadlines; * Strong time management skills, ability to prioritize tasks, and work autonomously; * Highly motivated and organized individual capable of working effectively; * Excellent communication skills and strong interpersonal relationships; * Passion for challenges and motivation to overcome them daily; * Flexibility in working hours and willingness to travel; * Skills to handle and overcome objections; * Analytical mindset; * Basic Excel knowledge; * **Residence in São Paulo \- SP or nearby regions**. **You’ll stand out if you have:** * Familiarity with monitoring systems (Omnilink, Autotrack, Sascar, SiGlha, Onixsat); * Minimum 1 year of experience as a monitoring operator; * Minimum 2 years of experience in sales support and/or after\-sales support; * Completed or ongoing undergraduate degree in related fields. **Additional Information** **Benefits:** Flexible meal voucher via Caju card (“Visa” brand); Fuel allowance and travel reimbursement; Life insurance – MetLife; Bradesco dental plan; Porto\-Seguro health insurance; Birthday day off; Cultural allowance; TotalPass. **Accelerate your career with 3S!** **Learn more about us:** 3S Tecnologia is a company headquartered in Alphaville \- Barueri/SP, specializing in tracking, monitoring, telematics, and software solutions for fleet management, cargo and vehicle protection. Founded in 2005, 3S also provides monitoring and tracking technology with key differentiators in installation, process automation, peripheral equipment, and services—factors collectively delivering outstanding results in protecting and recovering damaged vehicles and cargo. 3S Tecnologia offers nationwide coverage, including technical assistance services. Together, and focused on creating technological solutions in logistics and mobility that satisfy our customers. Complementary technologies, developed and refined over years, that—when combined—deliver meaningful impact for people. We are growing rapidly and constantly seeking professionals who bring fresh perspectives and wish to accelerate their careers. Our culture values and respects individuality, granting autonomy to work and grow. **Mission** Innovate with technological solutions in logistics and mobility that satisfy our customers. **Vision** To be recognized as a technological innovation platform in logistics and mobility, generating value for customers, shareholders, and employees through lasting relationships. **Values** Objectivity, Humility, Ethics, and Teamwork.