Customer Relationship Assistant (Temporary)

Description

Job Summary: CRC support professional to ensure the best customer experience, focused on order processing, support, after-sales service, and communication. Key Highlights: 1. Focus on delivering the best customer experience and CRC support 2. Support and after-sales service, aiming to improve processes and relationships 3. Customer communication via telephone, email, and WhatsApp **Description:** What qualifications/knowledge/experience are required? Preferred: currently pursuing or completed a bachelor's degree in Social Communication, Business Administration, Logistics, or related fields; Basic Microsoft Office proficiency; Experience in customer service and/or customer relationship management is preferred; Excellent interpersonal skills and ability to work effectively in teams; Strong verbal and written communication skills; Sense of urgency and proactivity; What will be your responsibilities and challenges? The person in this role will assist the CRC department in ensuring the best customer experience; **Day-to-day responsibilities include:** Receiving orders and ensuring they are processed within the correct deadlines; Providing support and after-sales service to customers via telephone (CRC) or email, identifying potential process and relationship improvements for implementation; Consolidating all delay-related information and sending a daily summary to corporate clients; Consolidating all delivery change information, including those arising from holidays and daily route planning; Answering calls, responding to emails and WhatsApp messages, ensuring customer satisfaction and proper execution of internal processes. Following up on customer complaints and/or requests, acting as the liaison between customers and other internal departments to meet customer expectations (both internal and external customers). 2510110202241633451