Are you passionate about data, analysis, and transforming information into strategic decisions? Do you enjoy working in a dynamic environment where your work directly impacts the customer experience? Then this opportunity is for you! We are seeking a Planning Analyst to work on capacity planning, control desk operations, and analyses related to our 24/7 Assistance operations—ensuring efficiency, service quality, and decision-making support. Apply today! **Responsibilities and duties** * Analyze operational and performance indicators for 24/7 Assistance * Develop reports, dashboards, and analytical studies to support strategic initiatives * Monitor volumes, response times, SLA compliance, and operational efficiency * Identify opportunities for improvement, process optimization, and cost reduction * Support internal departments with consistent, data-driven analyses * Conduct studies and workforce sizing analyses * Control and monitor the control desk team **Requirements and qualifications** * Completed undergraduate degree * Advanced Excel proficiency * Experience in planning **Nice-to-have:** * Analytical mindset, curiosity, and strategic vision * Comfort working with data, numbers, and KPIs * Strong organizational skills, sense of priority, and effective communication * Desire to work in a dynamic, high-responsibility environment **Additional information** **What does the Autoglass Group offer?** * **To care for your physical and mental health:** Health insurance plan with no monthly fee for you and your dependents; Optional dental plan extendable to dependents; Psychological counseling; Pregnancy program with extended maternity leave; ‍ Wellhub (discounts at gyms). * **To support your daily routine:** Transportation allowance; Meal or food allowance. Opportunity to work and exchange knowledge daily with an incredible, welcoming team; Allya: App offering discounts at numerous everyday establishments and services; Oh! Here we celebrate Autoglass Group Employee Day by sending a small gift to all employees. * **For career development:** Professional growth opportunities; Culture of feedback and development; Access to the Autoglass Group Corporate Education Portal featuring over 200 free courses with certificate issuance; Galena: Discounts on more than 150,000 courses for employees; A highly collaborative and challenging work environment. At Autoglass Group, you’ll find growth opportunities and a strong culture of innovation and continuous improvement! * **To enhance your in-office workday:** Breakfast and afternoon coffee; ‍️ Relaxation moment: Relaxing massage at your **workstation**; Adjacent area at headquarters featuring a gaming room, cafeteria, barbershop, beauty salon, and much more! **Join the Autoglass Group!** We are a Brazilian group that believes innovation and technology can drive business development, evolve and empower people, optimize processes, and deliver high-quality products and services. Our journey began with **Autoglass**, an extensive network of over 80 stores across Brazil, focused on automotive glass and parts retail. Our growth opened doors to new businesses integrated into the Group. Today, we are also a market reference in insurance and affinity solutions through **Maxpar**. In our most recent expansion, we announced a new pillar focused on innovation, technology, and digitalization of operations, represented by **b4b tech**. We believe that, together, our businesses can generate positive economic, social, and environmental impacts in the markets we serve, in the lives of our employees, and in the communities where we operate. After all, we exist to provide solutions that improve people’s lives. This is the purpose that unites and strengthens our businesses. If you identify with a company that values diversity, respect, ethics, tolerance, social responsibility, and the constant pursuit of innovation and continuous improvement, join us and build your career at Autoglass Group!