Monitoring Analyst

Description

Job Summary: Professional required for system monitoring and incident ticket management in a critical environment, demanding effective communication and knowledge of IT and ITIL. Key Highlights: 1. Incident monitoring and ticket management 2. Experience in critical environments 3. Knowledge of ITIL best practices **Main Responsibilities:** Monitoring using Dynatrace, Zabbix, Grafana, and FlexVision Integrated View. Ticket registration and management using ServiceNow. Initiating, escalating, facilitating conferences, and recording timelines. **Requirements:** Basic and conceptual knowledge of servers, networks, databases, and applications. Easy access to Alphaville / Barueri. Some experience in critical environments, working under tight deadlines, high demand, and requiring verbal and written communication with other departments, preferably in the IT sector. Knowledge of ITIL best practices (concepts of Incidents, Problems, Changes, and Configuration). Compensation: R$2.000,00 - R$2.500,00 per month Benefits: * Medical assistance * Dental assistance * Childcare allowance * Life insurance * Food voucher * Meal voucher * Transportation voucher Work Location: On-site