Job Summary: Customer Service Manager at an advertising agency to manage the client portfolio, lead the team, and optimize processes. Key Highlights: 1. Strategic management of the client portfolio and relationship with clients 2. Leadership and development of the customer service team 3. Optimization of customer service processes and routines An advertising agency is seeking a Customer Service Manager in Osasco. **Responsibilities:** Manage the agency's client portfolio by organizing requests and ensuring alignment between expectations and deliverables. Strategically manage the customer service team by assigning tasks, monitoring results, and supporting team development. Manage client relationships by identifying opportunities, forwarding briefings, and coordinating solutions with internal departments. Organize customer service processes and routines to improve operational efficiency and agency workflows. Work in a hybrid model, combining on-site days in Moema and remote work, according to the proposed format. Previous experience as a Customer Service Supervisor, Relationship Manager, Customer Service Coordinator, or Support Manager may indicate alignment with some responsibilities of this position. Bachelor's degree in progress Required experience **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Contract: Hybrid \- Hybrid work modality. * Candidates from Carapicuíba, Taboão da Serra, Barueri, or Jandira are also considered for this position. * Duration: Full-time * Schedule: To be determined.
João Silva
Indeed · HR
João Silva
Indeed · HR
